Carbonite Support Knowledge Base

Setting Up Two Factor Authentication for Your Carbonite Safe Pro Account

You can secure your Carbonite Safe account with two factor authentication. When enabled, it requires you to verify a security code sent to your phone when attempting to sign into your account.

Addressing Over Quota Notifications for Carbonite Safe Pro

If your account’s total backup size exceeds the account’s storage quota, backups will halt until the issue is resolved. To do so, you will need to either add more storage to your account or remove files you no longer need backed up. Once the account is back under quota, backups will resume within 24 hours.

Configuring Full Disk Access for Carbonite (Mac 1x)

With the release of macOS Catalina, Carbonite must be granted access to Full Disk Access to allow the backup and restore of your files.

Restoring Recently Deleted Files

You can view a list of recently deleted files with the Carbonite software and restore them to the original location or to the desktop.

Known Issue: Multiple Drives Appear in Anytime Anywhere Access

You may see multiple drives that appear that were not selected for backup when viewing files with Anytime Anywhere Access.

FAQ: What is the Difference Between Storage and Backup?

What is the Difference Between Storage and Backup?

Message: "Carbonite’s Remote File Access is currently unavailable. Please try again later."

When attempting to view or download files with Anytime Anywhere Access, you may receive the alert “Carbonite’s Remote File Access is currently unavailable. Please try again later.”

File Selection and Size Limitations with Anytime Anywhere Access

Carbonite's Anytime Anywhere Access feature is best for downloading small amounts of files and folders. Depending on the type of download, there are different limitations per session.

Opening Downloaded ZIP Files

After downloading files from your account, you can extract the compressed ZIP file to open your files as they appeared in Anytime Anywhere Access.

Message: "Alert: Carbonite has been unable to send your customer support request for the past 24 hours..."

When attempting to install Carbonite, the following message appears: "Alert: Carbonite has been unable to send your customer support request for the past 24 hours. Click "Retry" to try again, or click "Cancel and email your request to customer support winsupport@carbonite.com."

Carbonite Release Notes (Mac 1x)

This article shows the release notes for latest versions of Carbonite for Mac 1x.

Importing Your Files into Programs

Carbonite's first priority is the safe retention and return of your personal data files. Performing a restore will not automatically configure your programs or import restored data. For certain programs, it may be necessary to perform additional steps to import restored data before that data will be accessible.

Backing Up Your Email

You can back up your email from an email program like Apple Mail or Microsoft Outlook.

Security Certificate Expired

If a 'Security Certificate has Expired' pop-up notification is displayed during installation, check your computer's system clock. This message appears if the system clock is not set to the current time. You should be able to install correctly after correctly setting your system clock.

Backing Up QuickBooks

Your data for the current versions of QuickBooks will be backed up by default if you chose the Automatic Setup option during installation. Otherwise, you may have to manually add these files to your backup.

Importing Quicken

If you chose the Automatic setup when installing Carbonite, your data for the current versions of Quicken will be backed up by Carbonite.

Determining Your Software Version (Mac 1x)

You can determine the software version for Mac 1x through the Carbonite Preference pane.

Determining Your Software Version (Mac 2x)

You can determine which Carbonite version you have installed on your Mac by opening the Carbonite interface on your Mac.

Uninstalling Carbonite (Mac 1x)

You can uninstall Carbonite from an old computer if you no longer wish to backup your files or have moved your subscription to another Mac.

Selecting Files for Backup (Mac 1x)

This article explains how to select files for backup with the Carbonite version 1x for Mac.

Restoring Files (Mac 1x)

You can restore files and folders through the Carbonite System Preferences pane.

Restoring All of Your Files for Carbonite Safe Backup Pro (Mac 1x)

You can install Carbonite on a new Mac and restore all of your files with the Carbonite System Preference pane.

Pausing and Resuming Carbonite (Mac 1x)

You can pause Carbonite from the Carbonite System Preference pane to temporarily stop Carbonite from backing up your Mac.

How to Tell What Is Backed Up (Mac 1x)

You can determine the files that are backed up through the Carbonite Preference pane, which shows colored status dots for pending and complete backups for each file and folder.

Determining the Status of Your Backup (Mac 1x)

You can determine the status of your Carbonite backup through the Carbonite Preference pane.

Viewing the Restore Status (Mac 1x)

You can check the progress of your restore through the Carbonite Preference pane.

Carbonite Post-Restore Checklist (Mac 1x)

This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.

Canceling a Restore (Mac 1x)

You can cancel the restore of all pending files through the Carbonite Preference pane.

Locating Your Files After a Restore (Mac 1x)

Carbonite can restore files to their original location or to a location of your choice. If your files don't appear in their original locations after a restore, check your Users folders (e.g. Documents, Pictures, Music, etc.).

Locating the Carbonite Preference Pane (Mac 1x)

When Carbonite is installed on your computer, you can find the black Carbonite lock located in your Apple menu bar near the system clock or through Apple's System Preferences.

The Carbonite Preference Pane (Mac 1x)

The Carbonite System Preference pane lets you monitor the status of your backup and choose settings for Carbonite. With the Carbonite Preference pane, you can select and deselect files for back up, restore individual files, restore all files, change Carbonite's status (e.g. paused, disabled, recover mode), and uninstall Carbonite.

How to Determine if Carbonite is Installed (Mac 1x)

When Carbonite is installed and running correctly, you will see a black padlock icon in your Apple menu. If you do not see this, you may need to unhide it from System Preferences or reinstall Carbonite.

The Backup Tab (Mac 1x)

You can review or change your backup settings, add files and folders to your backup, and view the status of your backup through the Carbonite Preference Pane.

Checking Your Backup Progress (Mac 1x)

You can check your backup progress through the Carbonite preference pane.

Finding Your Product Serial Number (Mac 1x)

Your Carbonite serial number is unique to each computer that has a Carbonite subscription and can be used to locate and access your account. Your product's serial number is located within the Carbonite Preference pane.

Manually Uninstalling (Mac 1x)

If you have trouble uninstalling Carbonite from within the Carbonite Preference pane, you can delete Carbonite's files from your computer to uninstall it manually.

Starting Your Backup Over (Mac 1x)

You can remove all your files from your backup through the Carbonite System Preference pane and the data will be removed from Carbonite within 72 hours. After you do so, you can select only what you want to select for backup.

How to Find the Email Address Associated with Your Account (Mac 1x)

You can locate the email address associated with your Carbonite account by opening Carbonite from Apple menu or by looking up additional information.

Checking Your Backup Progress (Mac 2x)

You can check your backup progress through the Carbonite interface.

Allowing Carbonite Through the Mac Firewall (Mac 1x)

If Carbonite is having trouble connecting to the Internet, you may need to configure the Mac Firewall to allow Carbonite access to the internet.

File Types Carbonite Backs Up for Carbonite Safe Backup Pro (Mac 1x)

Carbonite automatically backs up the files that are most important to you. By intelligently scanning your computer, Carbonite does not select unnecessary file types, which improves backup and restore speeds. However, less common user-created data can be manually added to your Carbonite backup.

Carbonite Support > Search Results

You searched for "Safe Pro" in

Search Results