Carbonite Support > Backup Overdue for Carbonite S...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Backup Overdue for Carbonite Safe

If your backup is not progressing normally, reboot your computer. Rebooting often resolves minor issues and allows Carbonite to connect to our servers. When the computer powers back on, allow all startup processes to complete before attempting to open and check Carbonite. If your backup doesn't resume after rebooting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers. For more information about checking your backup status after rebooting, please click here.

Refreshing Your Connection to the Carbonite Servers

If your backup is overdue and not progressing, we suggest that you uninstall and reinstall the Carbonite program on your computer.

Please Select Your Version

Select your version of Carbonite for Mac (you can use these instructions to determine which version you have):

The sections below are collapsed. Please click a section title to open / close the appropriate section.

Uninstalling Carbonite on Version 1.x

You can uninstall the Carbonite program from within the Carbonite Preference pane. Once the Carbonite Preference pane is open, you can disable Carbonite and you will be able access the uninstall button.

Note: If you are having problems accessing your Carbonite Preference pane, you can manually uninstall Carbonite from your computer by removing the individual files that make up the program.

Click the Apple symbol in the menu bar and select System Preferences.

Apple Menu: System Preferences

Within the System Preferences window, click on the Carbonite icon.

System Preferences Window

Within the Backup Is: drop-down menu of the Carbonite Preference paneselect Disabled.

Carbonite Preference Pane: Backup Is

Note: If you are unable to select Disabled, select Enabled. You will now be able to select Disabled.

When you disable Carbonite, a Security Login Box will be displayed. Type your Apple login information in the spaces provided and click OK.

Security Login

Carbonite will now be disabled and the Uninstall... button will now be displayed.

Click Uninstall, and you will once again be asked to type your Apple login information. Once you click OK, Carbonite will be uninstalled. You can now reinstall Carbonite.

Carbonite Preference Pane
Uninstalling Carbonite on Version 2.x

Carbonite can be uninstalled from within the Carbonite User Interface. Click the Carbonite icon in the menu bar and select Open Carbonite to open the Carbonite User Interface.

Open Carbonite User Interface

Note: If you are having problems accessing your Carbonite User Interface, you can manually uninstall Carbonite from your computer by removing the individual files that make up the program.

Click the Account tab within the Carbonite User Interface to view the Carbonite account settings on your computer.

Carbonite User Interface

Within the Account tab under the Computer Information panel, click the Uninstall button to begin uninstalling Carbonite from your computer.

Uninstalling Carbonite

To continue uninstalling Carbonite from your computer, click the Yes button in the pop-up notification. Otherwise, click No to cancel the uninstall.

Do you wish to uninstall Carbonite?

Carbonite will remove all Carbonite-related files from the computer. After the uninstall completes, you will receive a notification window indication that the uninstall has completed and you can reinstall Carbonite.

Completed Uninstallation
Reinstalling Carbonite

Once Carbonite has been removed from the computer, you can then reinstall the program through your account on our website.

Sign into your account at https://account.carbonite.com.

Sign In

After signing into your Carbonite account, click Reinstall Carbonite in the Computer options drop down menu.

Carbonite Website: Click Reinstall

Click the Download Now button to download the Carbonite installer. Run the installer from within your browser or downloads folder and follow the on-screen prompts.

Carbonite Website: click Reinstall Now
  • If you try to run the file and get a message that the installation was blocked, please use this article to allow Carbonite to continue to install.

Your backup should reconnect to our servers and resume functioning normally.

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