Carbonite Support > Backup Overdue for Carbonite S...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

To continue backing up and restoring files on macOS 10.14 Mojave, Carbonite needs to be granted access to Apple’s Full Disk Access. For customers running macOS 10.15 Catalina, Carbonite also needs to be updated to a compatible version. For more information on how to complete these steps, please review the applicable articles below.

-Upgrading to macOS 10.15 Catalina with Carbonite (Mac 2x)
-Configuring Full Disk Access for Carbonite (Mac 2x)

Backup Overdue for Carbonite Safe (Mac 2x)

If your backup is not progressing normally, reboot your computer. Restarting often resolves minor connection issues and allows Carbonite to reconnect to our servers. When the computer powers back on, allow all startup processes to complete before attempting to open and check Carbonite. If your backup doesn't resume after restarting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers. For more information about checking your backup status after rebooting, please check the backup status.

If your backup is overdue and not progressing, we suggest that you uninstall and reinstall the Carbonite program on your computer.

Carbonite can be uninstalled from within the Carbonite User Interface. Click the Carbonite icon in the menu bar and select Open Carbonite to open the Carbonite User Interface.

Open Carbonite User Interface

Note: If you are having problems accessing your Carbonite User Interface, you can manually uninstall Carbonite from your computer by removing the individual files that make up the program.

Click the Account tab within the Carbonite User Interface to view the Carbonite account settings on your computer.

Carbonite User Interface

Within the Account tab under the Computer Information panel, click the Uninstall button to begin uninstalling Carbonite from your computer.

Uninstalling Carbonite

To continue uninstalling Carbonite from your computer, click the Yes button in the pop-up notification.

Do you wish to uninstall Carbonite?

Carbonite will remove all Carbonite-related files from the computer. After the uninstall completes, you will receive a notification window indication that the uninstall has completed and you can reinstall Carbonite.

Completed Uninstallation

Once Carbonite has been removed from the computer, you can then reinstall the program through your account on our website.

Sign into your account at https://account.carbonite.com.

Sign In

After signing into your Carbonite account, click Reinstall Carbonite in the Computer options drop down menu.

Carbonite Website: Click Reinstall

Click the Download Now button to download the Carbonite installer. Run the installer from within your browser or downloads folder and follow the on-screen prompts.

Carbonite Website: click Reinstall Now

Your backup should reconnect to our servers and resume functioning normally.

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