Backup Overdue for Carbonite Safe (Mac 2x)

• This article is for Mac 2x - View the Mac 1x article (Not sure?) | View the Windows article

If your backup is not progressing normally, reboot your computer. Restarting often resolves minor connection issues and allows Carbonite to reconnect to our servers. When the computer powers back on, allow all startup processes to complete before attempting to open and check Carbonite. If your backup doesn't resume after restarting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers. For more information about checking your backup status after rebooting, please check the backup status.

If your backup is overdue and not progressing, we suggest that you uninstall and reinstall the Carbonite program on your computer.

Carbonite can be uninstalled from within the Carbonite User Interface. Click the Carbonite icon in the menu bar and select Open Carbonite to open the Carbonite User Interface.

Note: If you are having problems accessing your Carbonite User Interface, you can manually uninstall Carbonite from your computer by removing the individual files that make up the program.

Click the Account tab within the Carbonite User Interface to view the Carbonite account settings on your computer.

Within the Account tab under the Computer Information panel, click the Uninstall button to begin uninstalling Carbonite from your computer.

To continue uninstalling Carbonite from your computer, click the Yes button in the pop-up notification.

Carbonite will remove all Carbonite-related files from the computer. After the uninstall completes, you will receive a notification window indication that the uninstall has completed and you can reinstall Carbonite.

Once Carbonite has been removed from the computer, you can then reinstall the program through your account on our website.

Sign into your account at https://account.carbonite.com.

Sign In

After signing into your Carbonite account, click Reinstall Carbonite in the Computer options drop down menu.

Click the Download Now button to download the Carbonite installer. Run the installer from within your browser or downloads folder and follow the on-screen prompts.

Your backup should reconnect to our servers and resume functioning normally.