Your Carbonite subscription protects your computer files by backing them up to our secure servers and allowing you to restore them at any time.

Renewing your subscription
When you purchase your subscription, you select a specific plan and length of time. You can renew your subscription with the same length of time or change the duration.

Upgrading your subscription
If you want automatic video backup or reduced pricing for Courier Recovery, you can upgrade your Carbonite Safe plan. You can also upgrade to a upgrade to Carbonite Safe Backup Pro for additional features.

Review Carbonite Safe Plans and Features for a list of the available Carbonite Safe and Safe Backup Pro plans, prices, and features.

Automatic renewal
Carbonite offers automatic renewal so that you don't have to worry about manually renewing before your subscription runs out. You can check or change your automatic renewal status at anytime.

Cancellations
We want to be your backup solution! If you're unhappy with Carbonite for any reason, we'd like our award winning support to work with you and resolve any concerns or issues you might be having with the product. As always, you can find our contact information and answers to all of your Carbonite-related questions in our Knowledge Base.

More info about your subscription and account

• What happens when my subscription expires?
• Adding computers
• Applying an activation code
• Updating your credit card
• Confirming account ownership
• Logging into your account
• Resetting your password