Backup Overdue for Carbonite Safe Backup Pro
Carbonite will automatically send out backup overdue emails if your computer hasn't connected to Carbonite within 7 days.
Carbonite will continue to send these notices once per week for 4 weeks total. After this time, you will receive a backup overdue email once per month until the computer connects to Carbonite.
This article applies to:
|Core, Power, and Ultimate plans (Not sure?) - View the Carbonite Safe article||Safe Pro||Windows - View the Mac article|
- Ensure your computer is turned on and connected to the internet.
- Reinstall Carbonite to the latest version of the software.
- Restart your computer to refresh Carbonite's connection to the internet.
If you continue to have issues with the backup, please review Stuck Backup and Backup Errors to resolve common issues.