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Backup Overdue for Carbonite Safe Backup Pro

Summary:

Carbonite will automatically send out backup overdue emails if your computer hasn't connected to Carbonite within 7 days.

You can safely ignore these notices if you are aware that your computer has been turned off for 14 days or longer. Carbonite should resume backing up the next time you turn on your computer.

Carbonite will continue to send these notices once per week for 4 weeks total. After this time, you will receive a backup overdue email once per month until the computer connects to Carbonite.

This article applies to:

Carbonite Plans Products Platforms
Core, Power, and Ultimate plans (Not sure?) - View the Carbonite Safe article Safe Pro Windows - View the Mac article

Solution:

  1. Ensure your computer is turned on and connected to the internet.
  2. Reinstall Carbonite to the latest version of the software.
  3. Restart your computer to refresh Carbonite's connection to the internet.

If you continue to have issues with the backup, please review Stuck Backup and Backup Errors to resolve common issues.

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