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Backup Overdue for Carbonite Safe Backup Pro (Mac 2x)


If your backup is not progressing normally, reboot your computer. Rebooting often resolves minor issues and allows Carbonite to connect to our servers. When the computer powers back on, allow all startup processes to complete before attempting to open and check Carbonite. If your backup doesn't resume after rebooting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers. Once complete, you can check your backup status.

This article applies to:


If your backup is overdue and not progressing, we suggest that you uninstall and reinstall the Carbonite program on your computer.

You can uninstall the Carbonite program from within the Carbonite User Interface. Click the Carbonite icon in the menu bar and select Open Carbonite to open the Carbonite User Interface.

Open Carbonite 2.x from the Apple menu bar.
If you are having problems accessing your Carbonite User Interface, you can manually uninstall Carbonite from your computer by removing the individual files that make up the program.

The Carbonite User Interface will be displayed on your screen. Click the Account tab to view the Carbonite account settings on your computer.

Click account from the Carbonite 2.x interface.

Within the Account tab under the Computer Information panel, click the Uninstall button to begin uninstalling Carbonite from your computer.

Click Uninstall.

You will receive a prompt on your screen. To continue uninstalling Carbonite from your computer, click the Yes button.

Click No to cancel the uninstall or click Yes to continue with the uninstall.

After the uninstall completes, you will receive a notification window indication that the uninstall has completed. You can then reinstall the program through your account on your website.

  1. From the computer you wish to reinstall, sign into your account at or with the button below.

Sign In

  1. After you log in, select Reinstall on this computer from the Computer Actions dropdown menu of the desired computer.
    From the Computer Actions column, click Select an action and click Reinstall on this computer
  2. On the next page, click Download Now and follow the instructions to complete the installation.

After the installation completes, Carbonite should reconnect to our servers and your backup should continue.