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Backup Overdue for Carbonite Office

If your backup is not progressing normally, reboot your computer. Rebooting often resolves minor issues and allows Carbonite to connect to our servers. When the computer powers back on, allow all startup processes to complete before attempting to open and check Carbonite. If your backup doesn't resume after rebooting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers. For more information about checking your backup status after rebooting, please click here.

Refreshing Your Connection to the Carbonite Servers

If your backup is overdue and not progressing, we suggest that you uninstall and reinstall the Carbonite program on your computer.

Please Select Your Version

Please select the version of Carbonite you are using on your Mac. If you are unsure about your version, please use these instructions to locate the version of the product you are running.

The sections below are collapsed. Please click a section title to open / close the appropriate section.

I am running Carbonite Version 1.x

Uninstalling Carbonite on Version 1.x

You can uninstall the Carbonite program from within the Carbonite Preference pane. Once the Carbonite Preference pane is open, you can disable Carbonite and gain access to the uninstall button.

  • If you are having problems accessing your Carbonite Preference pane, you can manually uninstall Carbonite from your computer by removing the individual files that make up the program.

Click the Apple symbol in the menu bar and select System Preferences to open the System Preferences window.

Within the System Preferences window, click on the Carbonite icon.

You will see the Carbonite Preference pane displayed.

Within the Backup Is: drop-down menu select Disabled.

  • If you are unable to select Disabled, you first need to select Enabled.

When you disable Carbonite you will see a Security Login Box displayed. Type your login information in the spaces provided and click OK.

The login information is what you use to log into your computer, not Carbonite. Carbonite will now be disabled and the Uninstall... button will now be displayed.

Click Uninstall, and you will once again be asked to type your login information. Once you click OK, Carbonite will then be uninstalled.

Reinstalling Carbonite

Reinstalling Carbonite will download and register the program on your computer. After the reinstallation completes, your backup should start.

Sign into the user or administrator account for the backup overdue computer at https://account.carbonite.com.

Sign In

Once signed in, select your user name from the Dashboard.

Next, please select Reinstall on this computer from the Computer Actions list.

Click the Download Now button and follow the instructions to complete the installation. Once the installation completes, Carbonite should reconnect to our servers and your backup should continue.

Uninstalling Carbonite on Version 2.x

You can uninstall the Carbonite program from within the Carbonite User Interface. Click the Carbonite icon in the menu bar and select Open Carbonite to open the Carbonite User Interface.

  • If you are having problems accessing your Carbonite User Interface, you can manually uninstall Carbonite from your computer by removing the individual files that make up the program.

The Carbonite User Interface will be displayed on your screen. Click the Account tab to view the Carbonite account settings on your computer.

Within the Account tab under the Computer Information panel, click the Uninstall button to begin uninstalling Carbonite from your computer.

You will receive a prompt on your screen. To continue uninstalling Carbonite form your computer, click the Yes button. Otherwise, click No to cancel the uninstall.

Carbonite will go through your computer and remove any files which relate to the product. After the uninstall completes, you will receive a notification window indication that the uninstall has completed and you can reinstall Carbonite.

Reinstalling Carbonite

After you have completed uninstalling Carbonite from your computer, you can then reinstall the program through your account on your website.

Sign into the user or administrator account for the backup overdue computer at https://account.carbonite.com.

Sign In

If you are signing in as an administrator, please select your user name from the Dashboard.

Once signed in, select Reinstall on this computer from the Computer Actions list.

Click the Download Now button and follow the instructions to complete the installation. Once the installation completes, Carbonite should reconnect to our servers and your backup should continue.

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