Carbonite Support > Determining the Status of Your...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Please add your Carbonite Mac software to Apple’s Full Disk Access security feature to continue backing up and restoring your files on macOS Mojave. For more information on how to configure this security feature for Carbonite, please use the appropriate link below:

Determining the Status of Your Backup

Please determine your Carbonite Mac version before following the instructions below.

Carbonite Mac Version 1.x vs Carbonite Mac Version 2.x

The sections below are collapsed. Please click a section title to open / close the appropriate section.

I am running Carbonite Version 1.x

How to Check the Status of Your Backup on Version 1.x

You can see a quick status of your Backup through the Lock icon in your menu bar and some more detailed information in the Carbonite Preference Pane. Click the Carbonite Lock Icon in your menu bar and select Open Carbonite Preferences... to see the Preference Pane.

Carbonite Mac 1.x Client Icon: Open Carbonite Prferences...

The Carbonite Preference pane will be displayed and you'll be able to see the backup status, number of files backed up, amount of data pending backup, and the size of the backup.

Carbonite Mac 1.x Client: Status

Your backup will be in one of the following states:

  • Backup in Progress - Carbonite is currently uploading new or changed files to our servers.
  • Backup Idle - Your backup is currently up-to-date and Carbonite is scanning your system for any changes to files.
  • Initial Backup - Carbonite was recently installed and the first full backup of your data is being performed. You may also backup an external hard drive.
  • Scanning for Changed Files - Carbonite is looking for new or changed files on your computer to send to our servers.
  • Recover Mode - Your backup is in Recover Mode. No files will be removed from your backup, nor will any changes to files be uploaded to our servers.
  • Paused - Carbonite is not actively uploading or downloading files to your computer, but is still scanning your system for new or changed files.
  • Temporarily Unavailable - Carbonite is disabled. This means Carbonite is not actively uploading or downloading files to or from your computer, nor is it scanning your system for new or changed files. Carbonite is essentially not running in this state.
  • Registering - Carbonite has lost connection to our servers and is trying to reconnect. If you notice that Carbonite does not reconnect within a reasonable amount of time, please ensure that there are no special characters in your computer name and reinstall Carbonite.
  • No Internet Connection - The connection to our backup servers was lost. Please check your Internet connection.
  • Backup Overdue - You were unable to back up any files within the last 24 hours.

If you are looking for more information on how to tell what is backed up, please review the Carbonite status dots.

I am running Carbonite Version 2.x

How to Check the Status of Your Backup on Version 2.X

You can see a quick status of your Backup through the Carbonite icon in your menu bar and some more detailed information in the Carbonite User Interface. Click the Carbonite icon in the menu bar and select Open Carbonite.

Carbonite Mac 2.x Client Icon: Open Carbonite

The Carbonite User Interface will be displayed.

Carbonite Mac 2.x Client: Back Up

Within the Carbonite User Interface, information about your backup will be displayed.

Carbonite Status

  • Your backup is running normally - Carbonite is uploading new or changed files to our servers. You may also backup an external hard drive.
  • Your backup is connecting - Carbonite is connecting to our servers.
  • Your backup is stopped - Carbonite is not performing any operations on the computer. Your backup will be "stopped" whenever you click the Stop Carbonite button.
  • Your backup is disconnected - An issue is preventing your computer from connecting to the Carbonite servers. Refresh your connection or restart the computer to re-establish a connection.

Current Activity

  • Disconnected - An issue is preventing your computer from connecting to the Carbonite servers. Restart the computer to reestablish a connection.
  • Idle - Your backup is up-to-date and Carbonite is not using system resources.
  • Scanning - Carbonite is scanning your computer for new or changed files.
  • Backing Up/Backup Percentage - Carbonite is uploading new or changed files to our servers.
  • Backup Error - An error has occurred while backing up a file. Reinstalling Carbonite may resolve this issue.
  • -- - There is no current activity. You will usually see this whenever you stop Carbonite.

Recently Backed Up

Files that have been recently uploaded to Carbonite's servers will be displayed here.

If you are looking for more information on how to tell what is backed up, please review the Carbonite status dots.

If you are looking for the number of files which you have backed up, you can find this information by signing into your account at https://account.carbonite.com. After signing into your account, you will see a list of your computers, the number of files backed up on that computer and the size of your backup.

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