Carbonite Support > Reinstalling Carbonite Safe

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

On May 22 and May 24, we will be performing scheduled server maintenance which will temporarily prevent some of our users' backups and restores from progressing. Please rest assured that all backed up data will remain safe. The maintenance will complete within 24 hours, and any affected users will return to normal operation at that time. We appreciate your patience and apologize for any inconvenience this may cause.

Reinstalling Carbonite Safe

Reinstalling updates Carbonite to the latest version of the software. If you reinstall Carbonite on the same computer, your backup will continue from where it left off. You can reinstall Carbonite with the instructions below.

  • Please note that customers using Carbonite for Mac 1.x cannot upgrade to Carbonite for Mac 2.x at this time.

First, sign into your Carbonite account at https://account.carbonite.com.

Sign In

Once signed in, select Computer options and click Reinstall Carbonite for the backup you wish to reinstall on this computer.

Carbonite Website: Click Reinstall

Click the Download now button to download the Carbonite setup file. Run the file when the download completes.

Carbonite Website: click Reinstall Now

If you open up the downloads in your browser or the downloads folder from the Dock, you'll see a Carbonite installer file. Carbonite 1.x will look like a box and Carbonite 2.x will look like a green dot.
Simply double-click the Carbonite file to start the installation process.

  • If you try to run the file and get a message that the installation was blocked, please use this article to allow Carbonite to continue to install. During the process, Carbonite will prompt you to type in your Mac password to complete the installation.

For more information on reinstalling Carbonite for Mac, please follow our guides below.

The sections below are collapsed. Please click a section title to open / close the appropriate section.

I'm installing Version 1.x of Carbonite

You can now double-click the installer file to run it. You'll see an initial screen which will guide you through the install. All you need to do here is click Continue and follow along.

As you go through this process You'll then be walked through a step-by-step procedure where you'll be prompted agree to Carbonite's Terms of Service, select an install location, and have to type in the password you use to log into your Mac.

You'll eventually get a screen tells you that the installation was successful. This isn't the end of the installation yet. You'll see another Carbonite screen after that.

Carbonite will connect to your backup and complete the reinstall.

You can now add, remove, or restore files on your computer. You can also use Carbonite to determine the status of your backup.

I'm installing Version 2.x of Carbonite

You can now double-click the installer file to run it. You'll see the Carbonite Terms of Service as the first screen when you start the installation. Click Continue to agree and proceed.

Note: If Carbonite just opened up the User Interface and didn't walk you through an installation, you may have already had Carbonite installed on your computer. If you're looking to reinstall to address an issue, we ask that you first uninstall Carbonite.

After agreeing, you'll be prompted to type in the password you use to log into your Mac. Type it in and click Add Helper to continue.

You'll see Carbonite progress through the installation and then you'll be prompted select backup locations. Mark any of the checkboxes to have Carbonite look at these folders for backup.

After that you'll see Carbonite finish the installation and you can then open the User Interface. You can now add, remove, or restore files on your computer. You can also use Carbonite to determine the status of your backup.

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