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Difficulty Installing Carbonite (Mac 2x)

Summary:

In most cases, you can install Carbonite easily from your account. However, there may be some instances where Carbonite cannot install properly on your computer.

Note: For large backups, the “Downloading Backup Information” message can appear for 10-15 minutes before it installs as normal.

This article applies to:

Carbonite Plans Products Platform Version
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?) Safe and Safe Pro (Not sure?) Mac 2.x (Not sure?) - View the 1.x article

Solution:

The sections below are collapsible. Click the section below that matches your operating system.

Step 1: Perform Basic Troubleshooting

  1. Confirm that your computer has a supported operating system.
  2. Restart your computer.
  3. Attempt to reinstall Carbonite again.
  4. If you have issues opening the file:
    1. Right-click the downloaded Carbonite installer file and click Show Package Contents.
      Show Package Contents
    2. Double-click CarboniteInstall.
      Carbonite Install

Step 2: Investigate Known Messages

Step 3: Further Troubleshooting

In rare cases, your security software may prevent Carbonite from installing. To resolve this, work with your antivirus provider to whitelist the following location:

  • /Macintosh HD/Applications/Carbonite

Depending on your security software, you may also need to configure exceptions for the Carbonite ports.

If you exhausted all other steps, please contact Support for further troubleshooting.

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