Message: "The Carbonite installer has expired"
Summary:
Carbonite fails to install with the error "The Carbonite installer has expired."
This article applies to:
Carbonite Plans | Products | Platforms |
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?) | Safe and Safe Pro (Not sure?) | Windows and Mac |
Cause:
For security reasons, the Carbonite installer is only valid for 24 hours after it is downloaded.
Solution:
Sign in at https://account.carbonite.com to download a new Carbonite installer and install it on the computer within 24 hours.
For a more in-depth walkthrough, please see our reinstalling articles:
- Reinstalling Carbonite Safe (Windows)
- Reinstalling Carbonite Safe (Mac)
- Reinstalling Carbonite Safe Backup Pro (Windows and Mac)