Carbonite Support > Message: "The Carbonite instal...

Message: "The Carbonite installer has expired"

Summary:

Carbonite fails to install with the error "The Carbonite installer has expired."

This article applies to:

Carbonite Plans Products Platforms
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?) Safe and Safe Pro (Not sure?) Windows and Mac

Cause:

For security reasons, the Carbonite installer is only valid for 24 hours after it is downloaded.

Solution:

Sign in at https://account.carbonite.com to download a new Carbonite installer and install it on the computer within 24 hours.

For a more in-depth walkthrough, please see our reinstalling articles:

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