Carbonite Support > Reinstalling Carbonite Safe

Reinstalling Carbonite Safe


You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.

This article applies to:

Carbonite Plans Products Platforms
Basic, Plus, and Prime (Not sure?) Safe (Not sure?) - View the Webroot SecureAnywhere article | View the Safe Pro article Windows - View the Mac article


  1. Sign into your account at from the computer you want to back up.
  2. From the Backup tab, next to the Carbonite backup you want to reinstall, click Options > Reinstall Carbonite.
    From the options dropdown, click Reinstall Carbonite
  3. In the Reinstall Carbonite Safe window, click Download.
    Click Download
  4. Depending on your web browser, use the instructions below to open Carbonite.
    • Google Chrome: The downloaded file appears at the bottom left of the browser. Double-click the Carbonite file to open it.
    • Mozilla Firefox: Click Save in the pop-up message that appears to start the download. When the download completes, click the arrow in the top right corner of your browser to view your downloads. Double-click the Carbonite file to open it.
    • Microsoft Edge: The download appears at the bottom of the browser. Click Run to open the Carbonite file.
  5. Within the User Account Control window that appears, click Yes.
  6. Click I agree on the Terms of Service to begin installing Carbonite.

After the installation completes, a success window will appear. Carbonite is now installed on your computer with the latest version and will start backing up any new files within the next few minutes.

If you encounter any issues with installing Carbonite, see Difficulty Installing Carbonite.