Carbonite Support > Reinstalling Carbonite Safe

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Reinstalling Carbonite Safe

Reinstalling updates Carbonite to the latest version, fixes common issues, and adds improvements to the software. Click the button below to reinstall Carbonite.

Reinstall Carbonite

The CarboniteSetup file will only be valid for 24 hours. If the install fails, please uninstall and reinstall Carbonite again.

After Carbonite reinstalls successfully, your backup will resume automatically. Please reference the instructions below for further guidance.

The sections below are collapsed. Please click the section title to open / close a particular section.

Need more help?

Google Chrome

  1. Download Carbonite by clicking the Reinstall Carbonite button above.
  2. At the top right of Google Chrome, click More > Downloads.
    Google Chrome: From the 3 dots menu, click Downloads or click Ctrl+J on your keyboard.
  3. Click CarboniteSetup-personal-client.exe.
    Google Chrome: Within the Downloads folder, click CarboniteSetup-personal-client.exe.

Microsoft Edge and Internet Explorer

  1. Download Carbonite by clicking the Reinstall Carbonite button above.
  2. Click Run to open CarboniteSetup-personal-client.exe.
    Microsoft Edge: When the download completes, click Run to begin the Carbonite Safe installation.

Mozilla Firefox

  1. Download Carbonite by clicking the Reinstall Carbonite button above.
  2. Click Save.
    Mozilla Firefox: Click Save to download the CarboniteSetup file.
  3. At the top right of Firefox, click Downloads > Open File.
    Mozilla Firefox: Click Save to download the CarboniteSetup file.
Forgot your password?

If you forgot your password, please visit https://account.carbonite.com/Subscriber/ForgotPassword.

Next Steps

Carbonite will automatically resume your backup based on your previous settings. Please follow the instructions below to check your backup settings and confirm you’re backing up everything you want:

Carbonite will scan your computer for the selected files and back up any changes when the computer is turned on and connected to the internet.

Feedback