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Restoring All of Your Files for Carbonite Safe


After you install Carbonite, you can setup the restore through the Carbonite Restore Manager.

This article applies to:

Carbonite Plans Products Platforms
Basic, Plus, and Prime (Not sure?) Safe (Not sure?) – View the Safe Pro article Windows – View the Mac article


Step 1: Customize Your Restore Within the Carbonite Application

  1. Open Carbonite.
  2. Click Get my files back.
  3. Choose Get all my files.
  4. Click Let’s get started to setup a full restore.
    Click Let's get started to start

Select Drives to Restore

  1. Choose the drives from your backup that you would like to restore and click Continue
    Select the drives you wish to restore and click Continue
    • If your previous computer only had one drive, you will only see Drive C: as an option to select.
    • If you have multiple drives to restore to, select Change to specify the restore location.
  2. After making your selections, click Continue.

Select User Locations

In this section, you will map Windows users from the backup to the Windows users on the computer.

  1. For users that don’t exist on the current computer or users that are not configured to your preferences, click Choose a location to select an option that best fits your scenario.
    • Username: This is the user account that will receive the restored files from Carbonite.
    • Create a Windows user account: This will create the Windows username with the same name from your previous computer.
    • Choose a different folder: This will restore the files to a folder of your choice on your new computer.
    • Don't get these files back: This will not restore the data from that Windows user account. Files from this user will be removed from Carbonite after 30 days of backup on the current computer.
      Carbonite Windows Client: Choose an account on this computer, create a User account, Choose a different folder, or Don't get these files back
  2. After making your selections, click Continue.

Start the Restore

  1. If needed, review your restore choices by clicking View details.
  2. When you’re ready to restore, click Start getting files back to start restoring your files.
    Click Start Getting Files Back to start the restore
  3. Close out of Carbonite window.

Carbonite will continue to restore your files in the background.

Step 2: Configure Windows Power and Update Settings

Depending on the size of the backup, the restore could take several hours or day to complete. As a result, you will configure Windows so the restore is not interrupted by shutting down, restarting, hibernation, or sleep mode.

Configure Windows Power & Sleep Settings

  1. If applicable, plug in the laptop for the duration of the restore.
  2. Open the Windows Start menu.
  3. From the left sidebar, click Power & sleep.
  4. Under the Sleep section, set When plugged in, turn off after to Never.

For information on other Windows operating systems, please refer to Hibernation and Sleep Mode.

Configure Windows Updates

  1. Open the Windows Start menu.
  2. Click Update & Security.
  3. Click Advanced options.
  4. Under the Pause updates section, use the dropdown menu to select 1 week after*.

*Typically “1 week after” is more than enough time for an average customer to restore their data.

For information on other Windows operating systems, please refer to Configuring Windows Update.

While the restore will take a while to complete, you can view the restore status at any time to determine how much longer the restore may take to complete.