Need to transfer or update Carbonite to the latest version? This section will help you out with anything related to your Carbonite installation. If you need to get your files back or start backing up, please click the button below to download Carbonite. When the download completes, click the file to run it and follow the on-screen prompts. For more information on how Carbonite backs up, review the Backing up section. If you want to restore any files at all, review the Restore section.
What's the latest version?
Carbonite is regularly updated to ensure that it's providing the best experience and addresses any potential issues that may arise in previous releases. Reinstalling Carbonite can also help resolve any problems you may encounter and is one of the quickest ways to reconnect to our servers.
The latest version of Carbonite available is 6.3 (view release notes)
Not running the latest version? You can install the latest version of Carbonite with the button above.
If you have a new computer, you can easily transfer your Carbonite subscription. You can also restore your backed up files to the new computer after transferring Carbonite. For details, please view the Restore section.
More info and troubleshooting articles
Most problems with Carbonite installations can be resolved by uninstalling and reinstalling Carbonite with the button above. If you are still encountering problems, please review the following articles.