Backup Overdue for Carbonite Safe
- This article is for Windows - View the Mac article
Carbonite will start sending backup overdue emails after 14 days if your computer has not connected with our servers. These notices are reminders to turn on your computer and connect to the internet so Carbonite can continue backing up.
Please restart your computer or reinstall Carbonite if you received the backup overdue notice and your computer was connected to the internet within the last 14 days. If you continue to have issues with the backup, please review Stuck Backup and Backup Errors to resolve common issues.
Restart Your Computer
Restarting your computer closes unused processes, speeds up system performance, and resolves common errors on your computer, which will help Carbonite resume the back up.
To restart your computer, right-click in the taskbar.
From the Shut down or sign out menu, click Restart.
After you restart your computer, your backup should resume automatically. If it does not resume after 10 minutes, try reinstalling Carbonite with the instructions below.
Reinstalling updates Carbonite to the latest version, fixes common issues, and adds improvements to the software.
To reinstall Carbonite, click the button below.
After Carbonite reinstalls successfully, your backup will resume automatically.
Verify Backup Status
After you turn on your computer and connect to the internet, you can check the status of your backup through the Carbonite software.
To view the status of your computer backup:
Click in the Windows taskbar to open the background applications on your computer. From here, you can hover or click on the Carbonite logo to determine the backup status of the computer.
- Hover over the Carbonite logo to determine when Carbonite last backed up.
- Click the Carbonite logo to open the Carbonite window and view additional backup information.
After you confirm that the backup took place recently, you can close out of the Carbonite window and it will continue to run in the background.