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Backup Overdue for Carbonite Personal

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Rebooting your computer often resolves minor issues and allows Carbonite to connect to our servers.

  • Regularly rebooting your computer may prevent future issues with your backup.
  • When the computer powers back on, allow all startup processes to complete before attempting to open and check Carbonite.
  • If your backup doesn't resume after rebooting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.
  • For more information about determining your backup status after you reboot, please click here.

If your backup is in Frozen mode / Recover mode, please click here for more information.

Refreshing Your Connection to the Carbonite Servers

If your backup seems stuck and rebooting the computer doesn't resolve the issue, we suggest that you uninstall and reinstall Carbonite.

Uninstalling Carbonite

Uninstalling Carbonite removes all components of Carbonite from your computer and ensures that fresh copies of Carbonite's program files will be created when you reinstall. Carbonite can be uninstalled through the Windows start menu.

Please choose your operating system from the list below.

The sections below are collapsed. Please click a section title to open / close the appropriate section.

Windows 7

Windows 7

Windows 7

 

Click the Windows Start menu and select All Programs.

When the Start menu changes to show the list of programs, click Carbonite; Uninstall Carbonite to be guided through the uninstall process.

Windows 7 Start Menu: Carbonite Windows 7 Start Menu: Carbonite

If there are no Carbonite entries in the list of programs, Carbonite is not installed on your computer.

Once uninstalled, an uninstall survey will be displayed in your default web browser. Please take a moment to fill out our survey so that we may better assist you in the future. Restart your computer after you finish uninstalling Carbonite. Once your computer has finished starting up, proceed to the instructions to reinstall Carbonite.

Windows 8 / 8.1

Windows 8

Windows 8

 

Press the Windows Key + S on your keyboard to open the Search Charm.

In the Search text box, type carbonite. A list of search results will populate below the text box.

Click Uninstall Carbonite in the search results to begin the uninstall process.

Windows 8 Search Charm: Carbonite Windows 7 Start Menu: Carbonite

If there are no Carbonite entries in your search results, Carbonite is not installed on your computer.

Once uninstalled, an uninstall survey will be displayed in your default web browser. Please take a moment to fill out our survey so that we may better assist you in the future. Restart your computer after you finish uninstalling Carbonite. Once your computer has finished starting up, proceed to the instructions to reinstall Carbonite.

Windows 10

Windows 10

Windows 10

 

Click the Windows Start button. Click the search field that appears next to the Start button.

Type carbonite and right-click the Carbonite InfoCenter / Carbonite entry in the search results.

Click Uninstall from the right-click menu to be guided through the uninstall process.

Windows 10: Start Menu Windows 7 Start Menu: Carbonite

If there are no Carbonite entries in your search results, Carbonite is not installed on your computer.

Once uninstalled, an uninstall survey will be displayed in your default web browser. Please take a moment to fill out our survey so that we may better assist you in the future. Restart your computer after you finish uninstalling Carbonite. Once your computer has finished starting up, proceed to the instructions to reinstall Carbonite.

Once Carbonite has been uninstalled and your computer reboots, reinstall Carbonite.

Reinstalling Carbonite

You can reinstall Carbonite through your account. Reinstalling Carbonite will download and register the program on your computer. After the reinstallation process completes, your backup should start shortly thereafter.

First, sign into your Carbonite account at https://account.carbonite.com.

Sign In

Once signed in, click Reinstall Carbonite in the Computer options menu for the backup you wish to reinstall on this computer.

Carbonite Website: My Computers

Click the Download Now button to start the download and run the installation file.

Carbonite Website: Select Computer

Follow the instructions to complete the installation. Once the installation completes, Carbonite should reconnect to our servers and your backup should continue.

Enabling the Carbonite Service

If the problem persists, the Carbonite service may have been disabled by an automated Windows process or by your local service technician during maintenance. You can enable the Carbonite service by following the instructions below.

Press the Windows key + R on your keyboard to launch the Run menu, type services.msc in the text field and click OK

Windows Run Menu

If a User Account Control window appears, click OK to confirm that you'd like to open the Microsoft Management Console.

Locate CarboniteService in the list of Services. If the Status field is blank and the Startup Type is listed as Disabled, right-click it, select Properties, use the drop down menu in the window that appears to change the startup type from Disabled to Automatic, and click Ok to apply your changes.

Select Carbonite from List of Windows Services
Change Startup Type of Carbonite Service to Automatic
  • If the Status field displays Running and the Startup Type is listed as Automatic, there may be another issue preventing Carbonite from functioning properly, such as a conflicting process or service.

Your backup should now function normally when you start Carbonite

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