Backup Overdue for Carbonite Safe
Carbonite will automatically send out backup overdue emails if your computer hasn't connected to Carbonite within 14 days.
Carbonite will continue to send these notices once per week for 3 weeks total. After this time, you will receive a backup overdue email once per month until the computer connects to Carbonite.
This article applies to:
|Basic, Plus, and Prime (Not sure?)||Safe (Not sure?) - View the Safe Pro article||Windows - View the Mac article|
- Ensure your computer is turned on and connected to the internet.
- Reinstall Carbonite to the latest version of the software.
- Restart your computer to refresh Carbonite's connection to the internet.
If you continue to have issues with the backup, please review Stuck Backup and Backup Errors to resolve common issues.