Carbonite Support > Backup Overdue for Carbonite S...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Backup Overdue for Carbonite Safe

Carbonite will start sending backup overdue emails after 14 days if your computer has not connected with our servers. These notices are reminders to turn on your computer and connect to the internet so Carbonite can continue backing up.

You can safely ignore these notices if you are aware that your computer has been turned off for 14 days or longer. Carbonite should resume backing up the next time your turn on your computer.

Please restart your computer or reinstall Carbonite if you received the backup overdue notice and your computer was connected to the internet within the last 14 days. If you continue to have issues with the backup, please review Stuck Backup and Backup Errors to resolve common issues.

Restart Your Computer

Restarting your computer closes unused processes, speeds up system performance, and resolves common errors on your computer, which will help Carbonite resume the back up.

To restart your computer, right-click Right-click Windows Start menu in the taskbar.

From the Shut down or sign out menu, click Restart.

Right-click and select Shut down or sign out; Restart

After you restart your computer, your backup should resume automatically. If it does not resume after 10 minutes, try reinstalling Carbonite with the instructions below.

Reinstall Carbonite

Reinstalling updates Carbonite to the latest version, fixes common issues, and adds improvements to the software.

To reinstall Carbonite, click the button below.

Reinstall Carbonite

The CarboniteSetup file will only be valid for 24 hours. If the install fails, please uninstall and reinstall Carbonite again.

After Carbonite reinstalls successfully, your backup will resume automatically.

Verify Backup Status

After you turn on your computer and connect to the internet, you can check the status of your backup through the Carbonite software.

If you don’t have access to the computers you are backing up with Carbonite, you can view the status of all your Carbonite subscriptions by logging into your Carbonite account.

To view the status of your computer backup:

Click Click the system trey arrow in the Windows taskbar to open the background applications on your computer. From here, you can hover or click on the Carbonite logo to determine the backup status of the computer.

Your files are safely backd up. Updated about 16 minutes ago.
  • Hover over the Carbonite logo to determine when Carbonite last backed up.
  • Click the Carbonite logo to open the Carbonite window and view additional backup information.

After you confirm that the backup took place recently, you can close out of the Carbonite window and it will continue to run in the background.