Due to the spread of COVID-19, our employees have been instructed to work from home while proactive measures are implemented by the World Health Organization and Governments throughout the world. During this time, there may be temporary issues including call degradation and an inability to contact us through your preferred method. We ask you please to remain patient with our support departments while there may be unforeseen complications utilizing home networks. Thank you for your understanding, and we apologize for any inconvenience this may cause.

If you received a notice about updating Carbonite, we recently updated our software for Windows to a more secure standard. To continue backing up, update Carbonite using the appropriate link below:

-Updating to the Latest Version of Carbonite Safe (for Basic, Plus, and Prime plans)
-Updating to the Latest Version of Carbonite Safe Backup Pro (for Core, Power, and Ultimate plans)

If Carbonite is not already installed on your computer, you will need to sign in and reinstall Carbonite from your account to get the latest version.

Contact Carbonite Support

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