Contact Carbonite Support
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Phone
When calling, please press 1 for Customer Support or 2 for Sales.
If you are calling for technical support with a Carbonite product, please ensure you can access
the computer in need of service so our Customer Care agents can properly assist you.
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Give us a call at
877-222-5488
877-222-5488
International + 1 617-587-1100
Hours of Operation*
Mon - Fri
Sat - Sun
Carbonite Safe Support
9:00am - 6:00pm ET
Closed
Carbonite Safe Backup Pro & Partner Support
9:00am - 6:00pm ET
Closed
*hours may be affected by major US holidays
Please note, our average response time in email is within 1 business day. For urgent issues, please contact us via phone.
