We are currently experiencing higher than normal hold times at our Customer Care Center. If your issue is not critical and you do not want to wait, you can search our Knowledge Base for the quickest resolution. We appreciate your patience and apologize for any inconvenience.

Last year, we notified our customers that Mirror Image will be discontinued on October 31st, 2018. The service that takes a local system backup of one computer will be removed so we can focus on our online backup offerings. If you have a Safe Plus plan that has Mirror Image, you can opt in to automatically backup videos or continue using Mirror Image until this time. For more information on the removal of Mirror Image and the available Carbonite alternatives, please review the following article.

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