Carbonite Support > Stuck Backup and Backup Errors

Stuck Backup and Backup Errors

Summary:

Carbonite backs up your computer automatically. However, there may be some instances that prevent Carbonite from backing up your computer properly.

This article applies to:
Carbonite Plans Products Platforms
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?) Safe and Safe Pro (Not sure?) Windows

Solution:

The sections below are collapsible. Click the section below that matches your operating system.

Step 1: Investigate Known Issues and Messages

The articles below describe solutions to the known issues you may encounter:

Step 2: Perform Basic Troubleshooting

  1. Restart your computer.
    • Please note: Hybrid-shutdown is the default shutdown setting on most Windows devices at this time. This setting prevents the Shutdown selection from your power options from being as complete as it can be. Please specifically use the Restart option from your power options to ensure the OS and all installed services are getting a fresh start.
  2. Update Carbonite to the latest version.

Step 3: Further Troubleshooting

If you reached this point, it may indicate that there are problems with your computer. These problems include, but are not limited to malware, viruses, bad drive sectors, file system errors, mechanical failures, etc.

If you exhausted all other steps, please contact Support for further troubleshooting.

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