Support
Contact
Sign In
Stuck Backup and Backup Errors
Summary:
Carbonite backs up your computer automatically. However, there may be some instances that prevent Carbonite from backing up your computer properly.
This article applies to:
| Carbonite Plans | Products | Platforms |
| Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?) | Safe and Safe Pro (Not sure?) | Windows |
Solution:
The sections below are collapsible. Click the section below that matches your operating system.
Step 1: Investigate Known Issues and Messages
The articles below describe solutions to the known issues you may encounter:
Step 2: Perform Basic Troubleshooting
- Restart your computer.
- Update Carbonite to the latest version.
Step 3: Further Troubleshooting
If you reached this point, it may indicate that there are problems with your computer. These problems include, but are not limited to malware, viruses, bad drive sectors, file system errors, mechanical failures, etc.
Carbonite Support is unable to troubleshoot computer issues. If you need help, we’ve partnered with the paid service, Support.com. They specialize in this type of assistance and can be reached at 1-866-314-1159. They are available 24 hours a day, 7 days a week.
If you exhausted all other steps, please contact Support for further troubleshooting.
Feedback