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Which Carbonite Plan Do I Have?

Summary:

You can find out which Carbonite plan you have by opening the Carbonite app or signing into your account.

Solution:

The sections below are collapsed. Please click the section title to open / close a particular section.

Opening the Carbonite App

Windows

  1. Open the Windows start menu.
  2. Search for “Carbonite” and open the app that appears.
    • If no app appears, follow the instructions in the next section.
  3. Choose My Account and the Carbonite plan will display under My subscription.
My subscription

Note: If you only have Carbonite Safe Server Backup (CSSB) installed, follow the instructions in the next section.

Mac 2x

  1. From the Apple menu, click the Carbonite green icon and select Open Carbonite.
    • If no app appears, follow the instructions in the next section.
  2. Click Account and your Carbonite plan will display under Subscription type.
Account tab shows Carbonite plan under Subscription type

Note: If you only have the Mac 1x version of Carbonite, follow the instructions in the next section.

Signing Into Your Account

  1. Sign into your Carbonite account at https://account.carbonite.com or with the button below.

Sign In

  1. Choose the option that appears within your portal.
    • Subscription Information: The Carbonite plan will appear under Product.
      Subscription information tab shows Carbonite plan
    • Account Summary: The Carbonite plan will appear under Plan.
      Account Summary tab shows Carbonite plan
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