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Updating to the Latest Version of Carbonite Safe


To ensure you have the most recent security and software improvements, we recommend updating Carbonite to the latest version.

This article applies to:

Carbonite Plans Products Platforms
Basic, Plus and Prime (Not sure?) Safe (Not sure?) – View the Safe Pro article Windows – View the Mac article


From the target computer, follow the instructions below to update your existing Carbonite software to the latest version. If you have Uninstalled Carbonite or if the Carbonite software is not installed on your computer please use the link below to Reinstall Carbonite Safe.

  1. Download the Carbonite update file here or with the button below.

    Download Carbonite
    Are you using Windows XP or Vista? Download the previous version of Carbonite

  2. Depending on your web browser, use the instructions below to open the downloaded file.
    • Within Google Chrome, the Carbonite icon will appear in the bottom left of your screen. Click the file to open it.
    • Within Mozilla Firefox, a message will appear asking if you would like to save the file. Click Save File, click the arrow in the top right corner of your screen, and double-click the file to open it.
    • Within Microsoft Edge or Internet Explorer, click Run at the bottom of the screen to open the Carbonite file.
  3. After following the steps for your web browser above, a User Account Control alert will appear. Click Yes to continue.
  4. The Carbonite Terms of Service will appear. Click I agree to start the update process.

After the installation completes, a success window will appear. Carbonite is now installed on your computer with the latest version and will start backing up any new files within the next few minutes.

If Carbonite is not already installed on your computer, you will need to reinstall Carbonite Safe from your account to get the latest version.