To continue backing up and restoring files on macOS 10.15 or greater, Carbonite needs to be updated to the latest version of Carbonite and granted access to Apple's Full Disk Access. For more information on how to complete these steps, please review the applicable article below.
Need to reinstall, transfer or update Carbonite to the latest version? This section will help you out with anything related to your Carbonite installation. If you're looking for how to install Carbonite for the first time, please start here. If you want to restore any files at all, please view the Restore section.
What's the latest version?
We have two versions of our software available on Mac OS X. Each are regularly updated to ensure that they provide the best experience for you and addresses any potential issues that may arise in previous releases.
- The latest version of Carbontie is available (here)
Not running the latest version? You can update to the latest version with these instructions.
Reinstalling can help with a number of problems and is one of the quickest ways to reconnect to our servers or troubleshoot any issue you may see with Carbonite.
Our Reinstalling article will guide you through logging into your account and reinstalling Carbonite.
If you have gotten a new computer to replace an old one, you can easily transfer your Carbonite subscription over to the new computer from your old one. You can also restore your backed up files to the new computer after transferring Carbonite. For details, please view the Restore section.
More info and troubleshooting articles