To continue backing up and restoring files on macOS 10.15 or greater, Carbonite needs to be updated to the latest version of Carbonite and granted access to Apple's Full Disk Access. For more information on how to complete these steps, please review the applicable article below.

-Upgrading to a Newer Version of macOS with Carbonite (Mac 2x)
-Upgrading to a Newer Version of macOS with Carbonite (Mac 1x)