Allowing Carbonite Through Gatekeeper
- This article is for Mac only
If you're having problems running or installing Carbonite, it could be that Gatekeeper is blocking the setup file. Gatekeeper helps protect your Mac, but at the same time can block Carbonite from installing. When this happens, you might see the following pop-up message:
We'll show you how to address this. First, open your System Preferences through the Apple menu.
Next, click Security & Privacy.
When the Security & Privacy pane opens, you should see a message at the bottom about Carbonite being blocked. Click Open Anyway to run the installer.
This will bypass Gatekeeper and let you install Carbonite. Click Open and then follow the instructions to continue installing Carbonite.
- Note: If you are asked for your password, please enter your Mac password; NOT your Carbonite password.
Once opened, you'll see the Carbonite Terms of Service. Click Continue to agree and proceed.
Note: If Carbonite opens directly to the User Interface without walking you through an installation, Carbonite may have already been installed on your computer. If you're reinstalling to address an issue, we ask that you first uninstall Carbonite.
After agreeing, you'll be prompted to type in your Mac password. Type it in and click Add Helper to continue.
After a short installation, you'll be asked to make backup selections. Select the checkbox for each folder that you'd like to back up.
The installation will now complete, and you'll be able to open the Carbonite User Interface. You can now add, remove, or restore files on your computer. You can also use Carbonite to determine the status of your backup.