Allowing Carbonite or Bomgar Through Gatekeeper

Summary:

If you're having problems installing Carbonite or Bomgar, it could be that Gatekeeper is blocking the Carbonite or Bomgar setup file. When this happens, you might see a similar pop-up message:

• This article is for Mac 1x and Mac 2x (Not sure?)

Solution:

macOS Ventura

1. Open System Settings through the Apple Menu.
2. Go to Security and Privacy.
3. Scroll down to the Security section.
4. Under Allow applications downloaded from, select App Store and identified developers.
5. Then, click Open Anyway.
   
6. This will bypass Gatekeeper and let you install Carbonite or Bomgar.
7. Click Open and then follow the instructions to continue installing Carbonite or Bomgar.
8. 
   1. Note: If you are asked for your password, enter your Mac password.
9. Once opened, you'll see the Carbonite or Bomgar Terms of Service. Proceed with the installation as normal.

macOS Monterey and below

1. First, open your System Preferences through the Apple menu.
   
2. Next, click Security & Privacy.
   
3. When the Security & Privacy pane opens, you should see a message at the bottom about Carbonite or Bomgar being blocked. Click Open Anyway to run the installer.
   *Bomgar would be shown as the following (or something similar): "Open to st....30 PM.app" was blocked from opening because it is not from an identified developer.
4. This will bypass Gatekeeper and let you install Carbonite or Bomgar.
5. Click Open and then follow the instructions to continue installing Carbonite or Bomgar.
   
   • Note: If you are asked for your password, enter your Mac password.
6. Once opened, you'll see the Carbonite or Bomgar Terms of Service. Proceed with the installation as normal.

Related Articles: