Carbonite Support > Which Mac Version of Carbonite...

To continue backing up and restoring files on macOS 10.15 or greater, Carbonite needs to be updated to the latest version of Carbonite and granted access to Apple's Full Disk Access. For more information on how to complete these steps, please review the applicable article below.

-Upgrading to a Newer Version of macOS with Carbonite (Mac 2x)
-Upgrading to a Newer Version of macOS with Carbonite (Mac 1x)

Which Mac Version of Carbonite Do I Have?

Summary:

Which Mac version of Carbonite do I have?

This article applies to:

Carbonite Plans Products Platforms
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?) Safe and Safe Pro (Not sure?) Mac - View the Windows article

Solution:

Check the Carbonite icon that appears in the Apple menu bar of your Mac computer.

  • Carbonite Version 1x: Black padlock icon
  • Carbonite Version 2x: Green dot icon
Mac Version 1x and Mac Version 2x icons

If no icon is present, reinstall Carbonite and check the Apple menu bar again to determine the version.

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