Carbonite Support > Installing Carbonite Safe and ...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Please add your Carbonite Mac software to Apple’s Full Disk Access security feature to continue backing up and restoring your files on macOS Mojave. For more information on how to configure this security feature for Carbonite, please use the appropriate link below:

Installing Carbonite Safe and Initial Backup Selections

Sign in to your Carbonite account at https://account.carbonite.com/ with your email address and password you used to sign up for Carbonite.

Sign In

  • If you have not yet created a Carbonite account, please review the Getting Started Guide for information on how to create an account and install Carbonite.

If you're prompted to enter security information pertaining to your account, fill out the information on the form and continue.

If you have yet to install Carbonite on a computer, there will be a message displayed indicating that you have not yet installed Carbonite and to click to install. If so, please click on the here in order to proceed to installing Carbonite. If you have already installed Carbonite and are looking to start a new trial on another computer, click the Add a new computer link.

Click to Install

Click Download now to save the Carbonite setup file.

Download the Installer

Click the file to run it when the download completes and follow the on-screen instructions to complete the installation.

Depending on your version of Carbonite, you will see a different option for your initial backup selections. During the installation process, Carbonite will let you select how to manage your backup. Please select the image you see below during your installation:

Mac 1.xMac 2.x
Selecting Your backup selectionsSelecting Your backup selections

The sections below are collapsed. Please click the section title to open / close a particular section.

Automatic and Manual Selection on Carbonite 1.x

On version 1.x, you can let Carbonite automatically select which folders and files to include in your backup or manually select which folders and files you wish included in your backup.

After making your selection, click Next to finish the installation.

Selecting Your backup selections
  • Automatically back up my "Users" folder and Desktop - This option backs up your /Macintosh HD/Users folder, which holds your documents, pictures, music, and other important files that you may wish to back up.
  • I'll manually select what to back up later - Nothing is automatically selected for back up when you choose this option. You will have to manually select the data you want to backup.

With either choice, you can always add files, folders, and other internal hard drives to your backup through the Carbonite Preference pane. We recommend that you let Carbonite automatically manage your backup to ensure that your important data locations are selected for back up. If you have a paid subscription and have videos* or other files that are not automatically included in your backup, Carbonite recommends that you manually select these files.

* Video files will only be automatically selected after you purchase a Carbonite Safe Plus or Safe Prime subscription and the files are in a folder already selected for backup.

During your initial backup, please make sure to adjust your sleep and power settings so that your computer stays powered on and connected to the internet for long enough for the backup to complete. Future backups will be quick and happen in the background as you use your computer.

Folder Selection on Carbonite 2.x

With Carbonite 2.x, you can choose Automatic or Advanced Settings. After making your selection, click Install to finish the installation.

  • Automatic Settings selects Carbonite’s recommended user files and folders for back up.
  • Advanced Settings does not select anything for backup. You will need to manually select the files and folders you wish to back up.
Selecting Your backup selections
  • Desktop - This option selects your Desktop folder to be included in your backup.
  • Documents - This option will select your Documents folder to be included in your backup.
  • Pictures - This option includes your Pictures folder to be included in your backup.
  • Downloads - This option selects your Downloads folder to be included in your backup.
  • Music - This option selects your Music folder to be included in your backup. During a trial, your music files are not backed up automatically. However, you can select them manually.
  • Movies - This option selects your Movies folder to be included in your backup. During a trial, your video files are not backed up automatically. However, you can select them manually.

Mac Mail files will not be backed up by default with Carbonite Version 2.x. Your Mac Mail files are typically located in Macintosh HD/Users/[User Name]/Library/Mail you will need to confirm that your Mail files are selected for backup

Note: If you are running 10.7 or above of the Mac operating system, the /Library/ folder may not be visible. Please first unhide the /Library/ folder before continuing with the instructions for selecting that folder for backup.

You can always add files or folders to be included in your backup through the Carbonite User Interface. If you have a paid subscription and have videos* or other files that are not automatically included in your backup, Carbonite recommends that you manually select these files. Files in the Library location must also be manually selected for backup.

* Video files will only be automatically selected after you purchase a Carbonite Safe Plus or Safe Prime subscription and the files are in a folder already selected for backup.

During your initial backup, please make sure to adjust your sleep and power settings so that your computer stays powered on and connected to the internet for long enough for the backup to complete. Future backups will be quick and happen in the background as you use your computer.

Feedback