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Configuring Full Disk Access for Carbonite (Mac 2x)


Starting with macOS Mojave 10.14, Apple added a security feature called Full Disk Access. This feature restricts Carbonite from backing up or restoring files until the setting is configured.

This article applies to:

Carbonite Plans Products Platform Version
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?) Safe and Safe Pro (Not sure?) Mac 2.x (Not sure?) - View the 1.x article


macOS Ventura and above

  1. Go to System Settings instead of System Preferences
    1. Click Privacy & Security
    2. Click Full Disk Access
    3. Click the switch for the Carbonite app to "on"

macOS Monterey and below

  1. Click on the Apple icon at the top-left corner of the screen and select System Preferences.
    macOS: Click the Apple logo and select System Preferences
  2. Within the System Preferences window, click on Security & Privacy.
    macOS System Preferences: Click Security & Privacy
    If you don’t see this option, click Mac System Preferences: Click the grid icon to view all the settings. to get back to the main System Preferences screen.
  3. Click the Privacy tab.
    macOS Security and Privacy: Click the Privacy tab
  4. From the Privacy tab, select Full Disk Access.
    macOS Privacy tab: Select Full Disk Access
  5. If needed, click the padlock icon and enter your Mac’s username and password (not your Apple ID or Carbonite password) to allow changes.
    macOS System Preferences: Click Padlock
  6. Click on the ‘+’ button to the right of the highlighted Full Disk Access.
    macOS System Preferences: Click +
  7. Select Applications from the side menu.
    macOS Full Disk Access: Click Applications on the sidebar
    If you do not see Applications on the side menu, click the dropdown menu and select Macintosh HD. Within this location, select Applications.
  8. Select Carbonite, and click Open.
    macOS Full Disk Access: Click +, select Carbonite, and click Open
  9. Click the padlock icon to prevent further changes to Full Disk Access.
    macOS System Preferences: Click Padlock to prevent changes
    Full Disk Access has been successfully configured for Carbonite if the Carbonite icon appears in the window, similar to above.
  10. Restart your computer.

Carbonite will resume backing up your files as normal.