Carbonite Support > Configuring Full Disk Access f...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

If this article does not match your version of Carbonite, please follow the instructions below for Carbonite 1.x.

Configuring Full Disk Access for Carbonite 2.x

On September 24, 2018, Apple released macOS Mojave 10.14. This operating system update includes a new security feature called Full Disk Access which blocks third party applications from accessing certain file paths and may prevent Carbonite from backing up or restoring your files.

If you do not take action, Carbonite will continue to backup Home user files (such as your desktop, documents, music, and downloads), but you can manually select Apple Mail, Photos, Calendar, Contacts, Messages, and Safari bookmarks.

In order to select these locations for backup, you are required to add the Carbonite Application to Full Disk Access and restart your computer. Full Disk Access should also be configured for restores.

  1. Click on the Apple icon at the top-left corner of the screen and select System Preferences.
    macOS: Click the Apple logo and select System Preferences
  2. Within the System Preferences window, click on Security & Privacy.
    macOS System Preferences: Click Security & Privacy
  3. From the Privacy tab, select Full Disk Access.
    macOS Privacy tab: Select Full Disk Access
  4. If needed, click the padlock icon and enter you Mac’s username and password (not your Apple ID or Carbonite password) to allow changes.
    macOS System Preferences: Click Padlock
  5. Click on the ‘+’ button to the right of the highlighted Full Disk Access.
    macOS System Preferences: Click +
  6. Select Carbonite under Macintosh HD/Applications and click Open.
    macOS Full Disk Access: Click +, select Carbonite, and click Open
  7. Restart your computer.

Carbonite will now resume backing up your files as normal and you can click the padlock icon in Step 4 to prevent further changes to Full Disk Access.