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Configuring Full Disk Access for Carbonite (Mac 2x)

Starting with macOS Mojave 10.14, Apple added a security feature called Full Disk Access which restricts Carbonite from accessing files and folders in the following apps and locations:

  • Calendar
  • Contacts
  • Desktop
  • Documents
  • Downloads
  • External hard drives
  • iCloud Drive
  • Mail
  • Messages
  • Photos
  • Safari bookmarks

Due to these enhancements by Apple, Carbonite must be added to Full Disk Access to allow the backup and restore of your files.

  1. Click on the Apple icon at the top-left corner of the screen and select System Preferences.
    macOS: Click the Apple logo and select System Preferences
  2. Within the System Preferences window, click on Security & Privacy.
    macOS System Preferences: Click Security & Privacy
    If you don’t see this option, click Mac System Preferences: Click the grid icon to view all the settings. to get back to the main System Preferences screen.
  3. Click the Privacy tab.
    macOS Security and Privacy: Click the Privacy tab
  4. From the Privacy tab, select Full Disk Access.
    macOS Privacy tab: Select Full Disk Access
  5. If needed, click the padlock icon and enter you Mac’s username and password (not your Apple ID or Carbonite password) to allow changes.
    macOS System Preferences: Click Padlock
  6. Click on the ‘+’ button to the right of the highlighted Full Disk Access.
    macOS System Preferences: Click +
  7. Select Applications from the side menu.
    macOS Full Disk Access: Click Applications on the sidebar
    If you do not see Applications on the side menu, click the dropdown menu and select Macintosh HD. Within this location, select Applications.
  8. Select Carbonite, and click Open.
    macOS Full Disk Access: Click +, select Carbonite, and click Open
  9. Click the padlock icon to prevent further changes to Full Disk Access.
    macOS System Preferences: Click Padlock to prevent changes
    Full Disk Access has been successfully configured for Carbonite if the Carbonite icon appears in the window, similar to above.
  10. Restart your computer.

Carbonite will now resume backing up your files as normal.

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