Carbonite Support > Configuring Full Disk Access f...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

The screenshots for this article were documented for macOS 10.14 Mojave because most of our customers are still on this operating system. The instructions still work for macOS 10.15 Catalina, but Security & Privacy is in a slightly different location based on the operating system:

-macOS 10.14 Mojave: As documented in this article, Security & Privacy is located on the first row of System Preferences.
-macOS 10.15 Catalina: Security & Privacy is located on the third row of System Preferences.

After most of our customers upgrade to macOS 10.15 Catalina, we will update our documentation to match the latest macOS version. Thank you for your feedback!

Configuring Full Disk Access for Carbonite (Mac 1x)

Starting with macOS Mojave 10.14, Apple added a security feature called Full Disk Access which blocks third party applications like Carbonite from accessing certain files and folders. With the recent release of macOS Catalina, Apple further increased security and restricted applications from accessing user files, including the following locations:

  • Apple Mail
  • Photos
  • Calendar
  • Contacts
  • Messages
  • Safari bookmarks
  • Documents
  • Desktop
  • iCloud Drive
  • Downloads
  • External hard drives
Due to these restrictions by Apple, Carbonite must be granted access to Full Disk Access to allow the backup and restore of your files.
Adding System Preferences to Full Disk Access will grant any other application or program that lives in System Preferences with the same access. To learn more about Apple’s new security feature, see the release notes.
  1. Click on the Apple icon at the top-left corner of the screen and select System Preferences.
    macOS: Click the Apple logo and select System Preferences
  2. Within the System Preferences window, click on Security & Privacy.
    macOS System Preferences: Click Security & Privacy
    If you don’t see this option, click Mac System Preferences: Click the grid icon to view all the settings.to get back to the main System Preferences screen.
  3. Click the Privacy tab.
    macOS Security and Privacy: Click the Privacy tab
  4. From the Privacy tab, select Full Disk Access.
    macOS Privacy tab: Select Full Disk Access
  5. Click the padlock icon and enter you Mac’s username and password (not your Apple ID or Carbonite password) to allow changes.
    macOS System Preferences: Click Padlock
  6. Click the ‘+’ button to the right of the highlighted Full Disk Access.
    macOS System Preferences: Click +
  7. Select Applications from the side menu.
    macOS Full Disk Access: Click Applications on the sidebar
    If you do not see Applications on the side menu, select Macintosh HD from the dropdown menu.
  8. From the dropdown menu, choose Macintosh HD.
  9. Navigate through the folders to Library/Application Support/Carbonite, select CarboniteDaemon, and click Open.
    macOS Full Disk Access: Click +, select CarboniteDaemon, and click Open
  10. Click the ‘+’ button to the right of the highlighted Full Disk Access.
    macOS: Click the + button to add an Application to Full Disk Access
  11. Select Applications from the side menu.
    macOS Full Disk Access: Click Applications on the sidebar
    If you do not see Applications on the side menu, select Macintosh HD from the dropdown menu.
  12. Open the Applications folder, select System Preferences, and click Open.
    macOS Full Disk Access: Click +, select System Preferences, and click Open
  13. After adding System Preferences to Full Disk Access, click Later if you see the following window.
    macOS Full Disk Access Pop-Up: Click Later
    If you clicked Quit Now, follow steps 1-4 and continue below.
  14. Click the padlock icon to prevent further changes to Full Disk Access.
    macOS System Preferences: Click Padlock to prevent changes
    Full Disk Access has been successfully configured for Carbonite if CarboniteDaemon and System Preferences appear in the window above.
  15. Restart your computer.

Carbonite will now resume backing up your files as normal.

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