Carbonite Support > Configuring Full Disk Access f...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Configuring Full Disk Access for Carbonite 1.x

On September 24, 2018, Apple released macOS Mojave 10.14. This operating system update includes a new security feature called Full Disk Access which blocks third party applications from accessing certain file paths and may prevent Carbonite from backing up or restoring your files.

If you do not take action, Carbonite will continue to backup Home user files (such as your desktop, documents, music, and downloads), but will not back up Apple Mail, Photos, Calendar, Contacts, Messages, and Safari bookmarks.

In order to select these locations for backup, you are required to add the Carbonite Application to Full Disk Access and restart your computer. Full Disk Access should also be configured for restores.

Adding System Preferences to Full Disk Access will grant any other application or program that lives in System Preferences with the same access. To learn more about Apple’s new security feature, see the release notes.
  1. Click on the Apple icon at the top-left corner of the screen and select System Preferences.
    macOS: Click the Apple logo and select System Preferences
  2. Within the System Preferences window, click on Security & Privacy.
    macOS System Preferences: Click Security & Privacy
  3. Click the Privacy tab.
    macOS Security and Privacy: Click the Privacy tab
  4. From the Privacy tab, select Full Disk Access.
    macOS Privacy tab: Select Full Disk Access
  5. If needed, click the padlock icon and enter you Mac’s username and password (not your Apple ID or Carbonite password) to allow changes.
    macOS System Preferences: Click Padlock
  6. Click the ‘+’ button to the right of the highlighted Full Disk Access.
    macOS System Preferences: Click +
  7. Select Macintosh HD from the dropdown menu.
    macOS Full Disk Access: Click the dropdown menu and select Macintosh HD
  8. Navigate through the folders to Library/Application Support/Carbonite, select CarboniteDaemon, and click Open.
    macOS Full Disk Access: Click +, select CarboniteDaemon, and click Open
  9. Click the ‘+’ button to the right of the highlighted Full Disk Access.
    macOS: Click the + button to add an Application to Full Disk Access
  10. Select Macintosh HD from the dropdown menu.
    macOS Full Disk Access: Click the dropdown menu and select Macintosh HD
  11. Open the Applications folder, select System Preferences, and click Open.
    macOS Full Disk Access: Click +, select System Preferences, and click Open
  12. After adding System Preferences to Full Disk Access, click Later if you see the following window.
    macOS Full Disk Access Pop-Up: Click Later
    If you clicked Quit Now, follow steps 1-4 and continue below.
  13. Click the padlock icon to prevent further changes to Full Disk Access.
    macOS System Preferences: Click Padlock to prevent changes
    Full Disk Access has been successfully configured for Carbonite if CarboniteDaemon and System Preferences appear in the window above.
  14. Restart your computer.

Carbonite will now resume backing up your files as normal.

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