Carbonite Support > Upgrading to macOS 10.15 Catal...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

To continue backing up and restoring files on macOS 10.15 Catalina, Carbonite is required to be updated and granted access to Apple’s Full Disk Access. For more information on how to complete these steps, please review the article below.

-Upgrading to macOS 10.15 Catalina with Carbonite (Mac 1x)

Upgrading to macOS 10.15 Catalina with Carbonite (Mac 1x)

On October 7, 2019, Apple released macOS 10.15 Catalina, which added new features to the Mac operating system. With the release, it added the following major changes:

  • Dedicated system volume: Apple moved the Mac user data from "Macintosh HD" into the new "Macintosh HD - Data" volume. However, your Carbonite backed up data will remain unaffected.
  • 64-bit only support: Apple removed support for 32-bit applications. As of Carbonite 1.1.25, Carbonite 1x was updated to meet this requirement.
  • Gatekeeper and authorized apps: Apple now requires all apps to be notarized, which guarantees the software meets Apple's requirements to run safely on macOS. As of 1.1.25, Carbonite 1x was updated to meet these requirements.
  • Full Disk Access enhancements: Full Disk Access restricts application access to data in common user folders. With macOS Catalina, Apple expanded restrictions to additional user folders and external hard drives.

As a result of these changes made by Apple, Carbonite is required to be updated and granted access to your files with the new Mac operating system.

Step 1: Update Carbonite to the Latest Version

To support the latest version of macOS, please use the applicable article to update your existing Carbonite software to the latest product version.

Step 2: Configure Full Disk Access

To allow Carbonite access to your files for backups and restores, please follow the instructions in the article below.

After both steps are completed, Carbonite will be granted access to continue backing up and restoring your files on macOS Catalina.

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