Carbonite Support > Selecting Files for Backup (Ma...

To continue backing up and restoring files on macOS 10.14 Mojave or greater, Carbonite needs to be granted access to Apple’s Full Disk Access. For more information on how to complete these steps, please review the article below.

-Configuring Full Disk Access for Carbonite (Mac 2x)

Selecting Files for Backup (Mac 2x)

Carbonite automatically backs up the most common data on your Mac computer. By default, Carbonite selects data associated with all user profiles on your computer.

  1. From the Apple menu bar, click the Carbonite icon and select Open Carbonite to open the Carbonite interface.
    Carbonite Mac Client: Open Carbonite
  2. Within the Carbonite interface, locate the file or folder you wish to select for backup by clicking through the folders or Macintosh HD.
  3. Select the desired file or folder and click Back this up.

While the backup starts in the background, we recommend that you adjust energy saver to ensure the backup will not be interrupted. However, you can continue to use your computer as normal.

Selecting Additional Data for Backup

The table below lists types of data and what is needed to select it for backup by Carbonite.

Data TypemacOS RequirementsCarbonite Plan Needed to Select Data
Carbonite default data selectionsGrant Full Disk Access to Carbonite
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Carbonite Safe Basic or higher
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Data outside of user profiles on your computer (outside of the Macintosh HD/Users folder)None.Carbonite Safe Basic or higher
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Hidden Library filesUnhide the hidden Library folder and restart your computer.
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Carbonite Safe Basic or higher
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Automatic backup of video files within the user profiles on your computer (within the Macintosh HD/Users folder)None.Carbonite Safe Plus or higher
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External Hard DriveEnsure the external hard drive is in the HFS+, APFS, or exFAT format. Learn more...Carbonite Safe Plus or higher
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Two or More Drives (internal or external)Ensure the external hard drives are in the HFS+, APFS, or exFAT format. Learn more...Carbonite Safe Core or higher
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After you are on the correct Carbonite plan and configure your Mac for Carbonite, you can manually select data from the computer that has Carbonite installed by following the instructions above.

Selecting Folders that May Contain Data That is Excluded

When you select a drive or folder for backup, Carbonite will exclude system, program, and temporary files. These types of files are not included in the backup for the following reasons:

  • System and program files are reserved or used by the system/program and should be reinstalled by the vendor’s website or installation media.
  • Temporary files are files that are actively created by programs for them to operate and cannot be restored in a meaningful or useful state.
Generally, system and program files do not need to be backed up. After a computer crash, it is best to reinstall the operating system and programs then restore the user data to avoid complications.
The advantages excluding these files are:
  • Backups are less likely to fail: A common cause of backup failure is selecting large or problematic system, program, and temporarily files. Carbonite excludes these files by default to reduce this risk.
  • Backup/Restore speeds are quicker: By selecting only what is important the time it takes to upload/download the files is reduced.

While files are excluded to improve the performance, some excluded files can be manually selected for backup with the method above.

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