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Difficulty Installing Carbonite

Summary:

In most cases, you can install Carbonite easily from your account. However, there may be some instances where Carbonite cannot install properly on your computer.

This article applies to:

Carbonite Plans Products Platforms
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?) Safe and Safe Pro (Not sure?) Windows – View the Mac article

Solution:

The sections below are collapsible. Click the section below that matches your operating system.

Step 1: Perform Basic Troubleshooting

  1. Confirm that your computer has a supported operating system.
    • While uncommon, you can also check if your computer has a supported processor.
    • While uncommon, confirm that you have a genuine and activated version of Windows installed.
  2. Restart your computer.
  3. Attempt to reinstall Carbonite again.

Step 2: Investigate Known Messages

The articles below describe solutions to the known messages you may encounter:

Step 3: Further Troubleshooting

In rare cases, your security software may prevent Carbonite from installing. To resolve this, work with your antivirus provider to whitelist the following locations:

  • C:\Program Files\Carbonite\Carbonite Backup\CarboniteService
  • C:\Program Files(x86)\Carbonite\Carbonite Backup\CarboniteUI
  • C:\Program Files(x86)\Carbonite\Carbonite Backup\CarboniteSetup

If you exhausted all other steps, please contact Support for further troubleshooting.

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