Carbonite Support > Message: "Alert: Carbonite has...

Message: "Alert: Carbonite has been unable to send your customer support request for the past 24 hours..."

Summary:

When attempting to install Carbonite, the following popup appears:

"Alert: Carbonite has been unable to send your customer support request for the past 24 hours.

Click "Retry" to try again, or click "Cancel and email your request to customer support winsupport@carbonite.com."

This article applies to:

Carbonite Plans	Products	Platforms
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?)	Safe and Safe Pro (Not sure?)	Windows

Solution:

This issue has been addressed. If you are still receiving this pop-up, please ensure you are on the latest version of our software by following the instructions here

Was this article helpful?

Yes

Tell us about yourself

What is the main reason for your visit today?

Did you find what you were looking for?

What is your comfort level with computers?

How often do you visit the Carbonite Support site?

How satisfied are you with...

The layout of the site and articles?

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

The ease of finding information?

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

The overall support site?

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

How likely are you to self-serve in the future?

Very Likely Somewhat Likely Not Sure Somewhat Unlikely Very Unlikely

Definitions

Restore: The act of downloading your backed up files from our servers to your computer.
Back up: The act of uploading a copy of your files to our servers for safekeeping.
Backup: This is the copy of files that you've backed up to our servers.
InfoCenter: This is the Carbonite user interface on the Windows version of the product.
Carbonite Backup Drive (CBUD): this is your interface into what's in your backup and how you can restore files or remove files from your backup.
Dots: We place colored status dots on your files in order for you to quickly see what's backed up.
Frozen for safekeeping (freeze backup / frozen mode) : This is a state that you can place Carbonite in to let you safely restore your backup. While in this state, no files or changes will be backed up to our servers.

Common Articles

Personal Restore Overview [Windows] [Mac]
Office Restore Overview [Windows] [Mac]
[Server Restore] [Appliance Restore]
Backup Overdue Personal [Windows] [Mac]
Backup Overdue Pro [Windows] [Mac]

Carbonite Support > Message: "Alert: Carbonite has...

Message: "Alert: Carbonite has been unable to send your customer support request for the past 24 hours..."

Summary:

This article applies to:

Solution:

Related Articles:

Thank you for your Comments!

Definitions

Common Articles