Message: "Error Unpacking Main Program File"
Summary:
In some rare instances, you may come across an "Error unpacking main 64-bit program file" message during the installation of Carbonite.
This article applies to:
Carbonite Plans | Products | Platforms |
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?) | Safe and Safe Pro (Not sure?) | Windows |
Solution:
To resolve this error, follow the instructions below on your computer.
- Log out of your Windows computer.
- Windows 10
- Click the Windows Start button.
- Click the Windows user icon.
- Select Sign Out from the drop-down menu.
- Windows 8
- Press the Windows Key on your keyboard.
- Within the Windows 8 start menu, click your Username.
- Click Sign Out.
- Windows 7 and Vista (Legacy)
- Windows XP (Legacy)
- Windows 10
- Log back into the Windows user.
- Attempt to reinstall Carbonite.
- Navigate to C:\Program Files\Carbonite folder and click Yes to take control of the folder when prompted.
- Delete the C:\Program Files\Carbonite folder.
- If you receive an error that you cannot delete the folder, restart your computer and attempt step 4-5 again.
- Attempt to reinstall Carbonite again.
Carbonite should install normally.
If the installation continues to fail with the "Error unpacking main 64-bit program file" error after following the steps above, contact Support.