Carbonite Support > Message: "Error Unpacking Main...

Message: "Error Unpacking Main Program File"

Summary:

In some rare instances, you may come across an "Error unpacking main 64-bit program file" message during the installation of Carbonite.

This article applies to:

Carbonite Plans Products Platforms
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?) Safe and Safe Pro (Not sure?) Windows

Solution:

To resolve this error, follow the instructions below on your computer.

  1. Log out of your Windows computer.
      • Windows 10
        1. Click the Windows Start button.
        2. Click the Windows user icon.
        3. Select Sign Out from the drop-down menu.
      • Windows 8
        1. Press the Windows Key on your keyboard.
        2. Within the Windows 8 start menu, click your Username.
        3. Click Sign Out.
          Sign out
      • Windows 7 and Vista (Legacy)
        1. Click the Windows Start button
        2. Click the arrow and select Log off.
          Windows Start Menu: Log off
      • Windows XP (Legacy)
        1. Click the Windows Start button.
        2. Click Log off.Log out of your Windows computer.
          Log off
  2. Log back into the Windows user.
  3. Attempt to reinstall Carbonite.
  4. Navigate to C:\Program Files\Carbonite folder and click Yes to take control of the folder when prompted.
  5. Delete the C:\Program Files\Carbonite folder.
    • If you receive an error that you cannot delete the folder, restart your computer and attempt step 4-5 again.
  6. Attempt to reinstall Carbonite again.

Carbonite should install normally.

If the installation continues to fail with the "Error unpacking main 64-bit program file" error after following the steps above, contact Support.

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