Carbonite Support > Reinstalling Carbonite Safe Ba...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

On May 22 and May 24, we will be performing scheduled server maintenance which will temporarily prevent some of our users' backups and restores from progressing. Please rest assured that all backed up data will remain safe. The maintenance will complete within 24 hours, and any affected users will return to normal operation at that time. We appreciate your patience and apologize for any inconvenience this may cause.

Reinstalling Carbonite Safe Backup Pro

  • This article is for Windows and Mac

You can reinstall Carbonite after signing into your account on our website. From there, choose the computer to reinstall and select Reinstall on this computer from the Computer Actions drop-down box. If you reinstall Carbonite, you do not have to restart your backup from the beginning again, nor will any backed up files be removed from our servers.

  • If your backed up files aren't present on your computer, they will be removed from our servers 60 days after resuming your backup.

Sign in to your account at https://account.carbonite.com.

Sign In

If you have signed in as an Administrator, please select your user name from the Dashboard.

Carbonite login

After selecting your user name from the Dashboard, you will be brought to your user page. Once this page loads, locate your computer and select Reinstall on this computer from the Computer Actions drop-down menu.

Select Reinstall

Click Download Now and follow the instructions to complete the installation. If you have saved the Carbonite Setup file and are unable to locate it, please try the following on your browser:

  • On Internet Explorer 7 or 8 - open Windows Explorer and navigate to where you selected to save the file. Double-click the Carbonite file to run the installer.
  • On Internet Explorer 9, Google Chrome and Firefox 3 and above - press CTRL + J on your keyboard to open your Downloads window. Alternatively, press Windows Key + R (to open the Run box), then type "Downloads" and press OK.
    • Double-click the Carbonite file to run the installer.
  • After downloading on Internet Explorer or Edge, you may see an error that the installer is corrupt or the signature is invalid. This error is incorrect, and you can follow the instructions in this article to proceed.
  • On a Mac running Safari - press Option + Command + L on your keyboard to open your Downloads window. Double-click the Carbonite package to run the installer.

If you tried to run the Carbonite setup file on your Mac, you might see a pop-up message similar to the one below indicating Gatekeeper is preventing Carbonite from installing. For additional information on allowing Carbonite through Gatekeeper, please review this Knowledge Base article.

Gatekeeper Warning

Once reinstalled, you can perform backup or restore operations, or simply determine the status of your backup (on a PC or on a Mac) at any time.

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