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Supported Processors for Carbonite Safe

Summary:

Carbonite supports current Windows and Mac processors.

This article applies to:

Carbonite Plans Products Platforms
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?) Safe, Safe Pro, and Carbonite Safe Server Backup (Not sure?) Windows and Mac

Solution:

Operating System Supported Type Unsupported Type
Windows 11 AMD
Intel
ARM		 PowerPC
Windows 10 and below AMD
Intel		 ARM
PowerPC
Mac Intel
M1		 AMD
ARM (excluding M1)
PowerPC

Note on CPUs: On Windows, you can check your CPU type by typing msinfo32 into the Start menu to open System Information, where the CPU type will be reported as the computer's System Type. ARM processors may appear as ARM-based PC or ARM64-based PC.

Windows 11 contains an emulator for 64x apps. This allows Carbonite to run on computers with ARM processors.

Additional Resources:
Supported Operating Systems for Carbonite Safe
Supported Drive Formats for Carbonite Safe

Additional Information:

M2 Processors

M2 processors have not yet been tested with Carbonite Safe, so they are not considered fully supported at this time. However, if a customer needs assistance installing Carbonite on a Mac with an M2, assist them and troubleshoot any issues as you normally would.

Generic Installer Issue

If a customer is getting the generic Carbonite Safe installer after downloading Carbonite from their dashboard, like in the image below:

Please make sure to check the Systems page on their computer for an ARM processor. If you're encountering this situation, advise the customer that Carbonite cannot run on computers using ARM processors and discuss their available options.

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