Carbonite Support > Supported Processors for Carb...

Supported Processors for Carbonite Safe

Summary:

Carbonite supports current Windows and Mac processors.

This article applies to:

Carbonite Plans Products Platforms
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?) Safe, Safe Pro, and Carbonite Safe Server Backup (Not sure?) Windows and Mac

Solution:

Operating System Supported Type Unsupported Type
Windows 11 and below AMD
Intel

ARM (Including Snapdragon)
PowerPC
Mac Intel
M Series (Apple Silicon)		 AMD
ARM (excluding Apple Silicon)
PowerPC

Note on CPUs: On Windows, you can check your CPU type by typing msinfo32 into the Start menu to open System Information, where the CPU type will be reported as the computer's System Type. ARM processors may appear as ARM-based PC or ARM64-based PC.

Windows 11 contains an emulator for 64x apps. This can allow Carbonite to install and run on computers with ARM processors, but does not allow all functions of the Carbonite Safe software to function at this time.

Additional Resources:
Supported Operating Systems for Carbonite Safe
Supported Drive Formats for Carbonite Safe

Additional Information:

Generic Installer Issue

If a customer is getting the generic Carbonite Safe installer after downloading Carbonite from their dashboard, like in the image below:

Please make sure to check the Systems page on their computer for an ARM processor. If you're encountering this situation, advise the customer that Carbonite cannot run on computers using ARM processors and discuss their available options.

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