Carbonite Support > Carbonite Post-Restore Checkli...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Carbonite Post-Restore Checklist

This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.

The sections below are collapsed. Please click a section title to open / close the appropriate section.

Step 1: Determine if Your Restore is Complete

The Restore Manager indicates your restore's progress. When your restore finishes, you will receive a pop-up indicating the number of files restored. You will also be able to view a report of your restore progress.

Double-click the Carbonite icon in your Windows notification areaThe area next to your system clock that contains the icons of the programs you are running. to open the Carbonite application.

Carbonite Icon
  • If you do not see the Carbonite icon, it may be hidden. Click the Show hidden icons button ( < ) to view the Carbonite icon. In Windows 7, click the Show hidden icons button ( ^ ) to view any hidden icons. If you are running Windows 8 and are not viewing the desktop, please press the Windows Key + D on your keyboard to view the desktop.

You will see the Carbonite application displayed, indicating that your backup is in Recover mode. Click the View status of files being restored link to open the Restore Manager. You will see the status of your restore in progress. (Note: If this option is not available, it is possible that your restore is already complete. If this is the case, please proceed to Step 2).

Carbonite Windows Client: Your backup is in recover mode; view status of files being restored

This window shows you the percentage of your selected files that have restored, which file is currently being restored, how many files have been restored, and the progress of the file it is currently restoring.

Viewing the Restore Status

Once all your files are back on your computer, information will be displayed regarding any additional steps that might be needed in order to view restored data for certain applications. You can click on any of the provided links to view specific instructions for importing data into these applications. Click Next to proceed.

Almost there

Details of the completed restore will be displayed within the Restore Manager window. A printable list of restored files and instructions for importing files for certain programs can be accessed in the Restore Report by clicking the View complete details in the restore report link.

Your Restore is Complete
Step 2: Locate Your Restored Files

You can use the Carbonite Restore Report to locate your restored files. The restore report lists the original location and the restore location of each restored file.

  • Application setting files will be restored to a folder labeled Carbonite Restored OLD User Settings under your user folder to avoid overwriting your current program settings. These files generally come from the AppData and Local Settings folders and do not effect any of your user-created files.

How To Use The Restore Report

After a restore, Carbonite will create a Restore Report file. This file contains a list of all the files you chose to restore, each file's original backup location, and the location to which they were restored to on the new computer.

To access the Restore Report, double-click the Restore Report file (it will usually have the symbol of your default web browser for an icon).

Windows Desktop: Restore Report

The Restore Report is located in the following location on your computer:

Windows 7

  • C:\Users\[User_Name]\My Documents\Carbonite Restore Reports\

Windows 8 and Windows 10

  • C:\Users\[User_Name]\Documents\Carbonite Restore Reports\

Note: Your [User_Name] will vary. If you do not see your own name, your files are most likely in a generically-named folder, such as Owner or User.

The Restore Report will be displayed in your web browser.

Windows Carbonite Client: Restore Report

This report provides an overall status of the restore, including the number of files restored and the total size of all the files. It also provides a list of files that couldn't be restored to their original location, a list of files that couldn't be restored due to errors and information about importing certain applications' data that were restored.

  • Hard Drives - Provides information about the hard drive(s) files were restored to and from. It also lists any hard drive(s) files were not restored from.
  • Windows user accounts - Provides information about the Windows user accounts files were restored to and from.
  • Applications - Provides information about certain applications whose files were restored and any extra steps required to view the contents of these files.
  • Files that were relocated - Provides information about files that couldn't be restored to their original location, including the file name, original file location and new file location.
  • Files with errors - Provides information about files that couldn't be restored due to invalid file names or file paths.

Click View successfully restored files to view a list of all the files that were successfully restored.

Carbonite Windows Client: View successfully restored files

You can either scroll through this list or press CTRL + F on your keyboard to open a Find Window and search for specific files.

Once you locate the file in the list, look under the New Location column to determine where the file can be found on the new computer.

If you'd like to move restored files to a new location, you can do so by dragging and dropping them from one folder to another. Restored folders can also be moved in this manner.

Moving Restored Files or Folders

If your data was restored to an unexpected or unfamiliar location due to differences between the old computer and the new computer and you need help moving it to a more familiar location, we recommend contacting our partner Support.com at 1-866-314-1159 or a local technician for assistance.

Step 3: Importing Your Restored Files

Carbonite's first priority is the safe retention and return of your personal data files. Our support staff is fully engaged in this focus to provide the best service we possibly can for all of your Carbonite-related needs. For certain programs, it may be necessary to perform additional steps to import restored data before that data will be accessible. These steps are outside of our expertise, but we’ve partnered with an organization called Support.com that specializes in this type of assistance. If you need help importing your restored data, you can contact Support.com at 1-866-314-1159. They are available 24 hours a day, 7 days a week.

If you prefer to complete these steps yourself, you can access self-service instructions for importing data into each of the programs listed below by clicking the appropriate link in the Carbonite Instructions column:

Commonly Used Programs

Program Carbonite InstructionsSupport.com Phone
Apple Address Book Importing into Address Book1-866-314-1159
Apple Mail Importing into Apple Mail1-866-314-1159
Google Chrome Importing into Google Chrome1-866-314-1159
Entourage Importing into Entourage1-866-314-1159
Family Tree Maker Importing into Family Tree Maker1-866-314-1159
iCal Importing into iCal With iCloud
Importing into iCal Without iCloud
1-866-314-1159
IncrediMail Importing into IncrediMail1-866-314-1159
iPhoto Importing into Photos/iPhoto1-866-314-1159
iTunes Importing into iTunes (Windows)
Importing into iTunes (Mac)
1-866-314-1159
Microsoft Edge Importing into Microsoft Edge1-866-314-1159
Microsoft Internet Explorer Importing into Internet Explorer1-866-314-1159
Microsoft Outlook 2007 Importing into Outlook 20071-866-314-1159
Microsoft Outlook 2010/2013 Importing into Outlook 2010/20131-866-314-1159
Microsoft Outlook Express Importing into Outlook Express1-866-314-1159
Mozilla Firefox Importing into Firefox1-866-314-1159
Mozilla Thunderbird Importing into Thunderbird1-866-314-1159
NeatReceipts/Neatworks Importing into NeatReceipts/NeatWorks1-866-314-1159
Peachtree Importing into Peachtree1-866-314-1159
QuickBooks Importing into QuickBooks1-866-314-1159
Quicken Importing into Quicken1-866-314-1159
RoboForm Importing into Roboform1-866-314-1159
Safari Importing into Safari1-866-314-1159
Windows Live Mail Importing into Live Mail1-866-314-1159

For any additional questions or concerns about a specific program, please check with the vendor of that program.

Step 4: Exiting Recover Mode

After you have confirmed that all of your files have been restored and imported into the programs you need, you can exit recover mode to resume your backup operations.

You may unpause your backup for safekeeping by selecting Exit Recover Mode through the Carbonite icon in your Windows notification area.

To unpause your backup for safekeeping, right-click the Carbonite icon and select Exit Recover Mode.

Carbonite Windows Icon: Right-click; Exit Recover Mode
  • If you do not see the Carbonite icon, it may be hidden. Click the Show hidden icons button ( < ) to view the Carbonite icon. In Windows 7, click the Show hidden icons button ( ^ ) to view any hidden icons. If you are running Windows 8 and are not viewing the desktop, please press the Windows Key + D on your keyboard to view the desktop.

Exiting recover mode will display a confirmation window. The confirmation window asks if you have restored all your backed up files to your machine, and if you want to resume your backup.

If you click Resume my backup, Carbonite will start backing up your machine.

  • You cannot click the Resume my backup button until you mark the checkbox labeled I understand that any files I did not get back will be deleted from my backup in 30 days.

If you click Do not resume, your backup will remain paused for safekeeping.

Exit Recover Mode

Any files that were not restored, not selected for back up, or are no longer on your computer before resuming the backup, will remain on the Carbonite servers for up to 30 days for Carbonite Safe (60 days for Carbonite Safe Pro) before they are removed (if you are on a Safe free trial, they will be deleted 15 days after your free trial has expired).

Now that you have started backing up again, we recommend that you adjust your power settings and Windows update settings back to their original settings.

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