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Locating Your Files After a Restore

  • This article is for Windows only

Files and folders are usually restored to the locations from which they were originally backed up (or to the location they were mapped to on the new computer), making it easy for you to retrieve a file quickly and continue with your work. You can use the Carbonite Restore Report to better locate any restored files.

If you restored to a new computer using the Restore Manager, you were asked to match user accounts and choose where to restoreTo download files from Carbonite's servers to your computer. your files. For example, if your username was "Bob" on your old computer and your username is "Bobby" on the new computer, you can instruct the Restore Manager to download the files previously located under "Bob" to the "Bobby;" username. When your restore completes, your backed up data will appear on the new computer under "Bobby."

  • Application settings will be restored to a folder labeled Carbonite Restored OLD User Settings under your user folder. This avoids potentially overwriting your current program settings. This is usually limited to files backed up from the AppData and Local Settings folders and generally does not affect any of your user-created files.

Carbonite will create a Restore Report whenever you perform a restore. This file contains a list of all the files you chose to restore, each file's original backup location, and the location where each file was restored to on the new computer.

To access the Restore Report, double-click the Restore Report file (it will usually have the symbol of your default web browser for an icon).

Carbonite Restore Report

The Restore Report will be displayed in your web browser. The Restore Report is located in the following location on your computer:

Windows 7

  • C:\Users\[User_Name]\My Documents\Carbonite Restore Reports\

Windows 8 and Windows 10

  • C:\Users\[User_Name]\Documents\Carbonite Restore Reports\

  • Your [User_Name] will vary. If you do not see your own name, your files are most likely in a generically-named folder, such as Owner or User.
Carbonite Restore Report

This report provides an overall status of the restore, including the number of files restored and the total size of all the files. It also provides a list of files that couldn't be restored to their original location, a list of files that couldn't be restored due to errors and information about importing certain applications' data that were restored.

  • Hard Drives - Provides information about the hard drive(s) files were restored to and from. It also lists any hard drive(s) files were not restored from.
  • Windows user accounts - Provides information about the Windows user accounts files were restored to and from.
  • Applications - Provides information about certain applications whose files were restored and any extra steps required to view the contents of these files.
  • Files that were relocated - Provides information about files that couldn't be restored to their original location, including the file name, original file location and new file location.
  • Files with errors - Provides information about files that couldn't be restored due to certain errors, including the file name and original file location.

Click View successfully restored files to view a list of all the files that were successfully restored.

View successfully restored files

You can either scroll through this list or press CTRL + F on your keyboard to open a Find window and search for specific files.

Once you locate the file in the list, look under the New Location column to determine where the file can be found on the new computer.