Carbonite Support > Retention of Deleted Files for...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Retention of Deleted Files for Carbonite Safe

  • This article is for Windows and Mac

Carbonite will keep copies of your files for the duration of your subscription as long as the files exist on your computer and the files are selected for backup. If a file is deleted from your computer while the backup is enabled, the file will also be removed from Carbonite after 30 days. For example, if you delete a file on December 1st, you have up until December 30th before that file will be permanently removed from the Carbonite servers.

  • For Carbonite Safe Plus and Prime users, unplugging an external hard drive that was selected for backup would be considered as a removal, If the drive is not reconnected within 30 days, those files will be removed from our servers.

You can also remove files from Carbonite sooner, if you prefer. After the file has been deselected, it will be removed from our servers within 72 hours.

You will have up to 30 days to restore files after it has been deleted from your computer (if you are on a free trial, you will have 15 days after the trial expires). To restore a recently deleted file, please use one of links below:

  • If the instructions do not match, you can restore files on your Mac.