Carbonite Support > Retention of Deleted Files for...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Retention of Deleted Files for Carbonite Safe

  • This article is for Windows and Mac

When Carbonite is backing up, it will keep a copy of your files in the backup as long as the files exist on your computer. If files are deleted or missing from your computer while Carbonite is backing up, the files will be removed from Carbonite after 30 days (15 days for trials).

Here are some examples:

  • Deleted Files on the Same Computer: If you delete files on your computer while Carbonite is backing up on December 1st, the files will removed from Carbonite on December 31st.
  • Missing Files on Another Computer: If you move Carbonite to another computer and start a backup on December 1st, the files from the previous computer will be removed from Carbonite on December 31st if they are not restored to the new computer and/or selected for backup.
  • Deleted/Missing Files with No Internet Connection: If you delete files and have no internet connection from December 1st through December 31st and go online January 1st, the files will be removed from Carbonite on January 31st.

You can restore deleted or missing files through the Carbonite Backup Drive (Windows), Carbonite interface (Mac), or Anytime Anywhere Access (web).

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