Carbonite Support > Carbonite Post-Restore Checkli...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Please add your Carbonite Mac software to Apple’s Full Disk Access security feature to continue backing up and restoring your files on macOS Mojave. For more information on how to configure this security feature for Carbonite, please use the appropriate link below:

Carbonite Post-Restore Checklist

This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.

The sections below are collapsed. Please click a section title to open / close the appropriate section.

Step 1: Determine if Your Restore is Complete

The sections below are collapsed. Please click a section title to open / close the appropriate section:

Please determine your Carbonite version before following the instructions below.

Determining Restore Completion in Carbonite version 1.x

Once your restore has completed with Carbonite version 1.x, you will see a pop up from Carbonite indicating the restore is finished. This popup indicates that all of your files have been restored.

Carbonite Mac 1.x Client: Carbonite has finished restoring the files you selected.

If you do not see this pop up, your restore is likely still in progress. You can view the progress of your restore through the Carbonite Preference pane. This will show you the percentage of your selected files that has been restored so far.

Click the Apple symbol in the menu bar and select System Preferences to open the System Preferences window.

macOS: Click the Apple logo and select System Preferences

Within the System Preferences window, click on the Carbonite icon.

macOS System Preferences: Click Carbonite

You will see the Carbonite Preferences pane displayed showing the status of your restore in progress.

Carbonite Mac 1.x Client: Carbonite Restoring

Note: If you see the backup status when you open the Carbonite Preferences pane, then there is no restore currently taking place.

Determining Restore Completion in Carbonite version 2.x

Once your restore has completed with Carbonite version 2.x, you will see a pop up from Carbonite indicating the restore is finished and displaying the number of files restored.

Carbonite 2.x Client: # of your files have been restored!

If you do not see this pop up, your restore is likely still in progress. You can view the progress of your restore through the Carbonite User Interface. This will show you the percentage of your selected files that has been restored so far.

Click the Carbonite icon in the menu bar and select Open Carbonite to open the Carbonite User Interface.

macOS: From the status bar, click the Carbonite icon and select Open Carbonite.

Within the Carbonite User Interface, click Restore Files under the MAIN section.

Carbonite 2.x Client: Click Restore Files

The Restore Files tab will let you restore all of your files to your computer and view the progress of any restore.

Carbonite 2.x Client: Restoring Files

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Step 2: Locate Your Restored Files

If you can't find your files after a restore, you can use your computer's Spotlight search feature to quickly track them down.

This is accomplished by clicking the Magnifying Glass in your menu bar and typing the name of the file or folder you're looking for. Your search results will be populated as you type. Clicking a folder in the results will open it in Finder. If you were looking for a file, it would open with the proper program on your computer, provided the required program is installed on your computer.

macOS Spotlight: Searc iTunes

If your data was restored to an unexpected or unfamiliar location due to differences between the old computer and the new computer, you can drag and drop it to a more suitable location.

Any files that were not restored and are no longer on your computer (or are on your computer and NOT selected for backup) are kept on the Carbonite servers for up to 30 days before they are removed (if you are on a free trial, they will be removed 15 days after your free trial has expired).

macOS Finder: Dragging and dropping files from Downloads to Documents

If you need help moving your restored data, we recommend contacting our partner Support.com at 1-866-314-1159 or a local technician for assistance.

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Step 3: Importing Your Restored Files

Carbonite's first priority is the safe retention and return of your personal data files. Our support staff is fully engaged in this focus to provide the best service we possibly can for all of your Carbonite-related needs. For certain programs, it may be necessary to perform additional steps to import restored data before that data will be accessible. These steps are outside of our expertise, but we’ve partnered with an organization called Support.com that specializes in this type of assistance. If you need help importing your restored data, you can contact Support.com at 1-866-314-1159. They are available 24 hours a day, 7 days a week.

If you prefer to complete these steps yourself, you can access self-service instructions for importing data into each of the programs listed below by clicking the appropriate link in the Carbonite Instructions column:

Program Carbonite InstructionsSupport.com Phone
Apple Address Book Importing into Address Book1-866-314-1159
Apple Mail Importing into Apple Mail1-866-314-1159
Entourage Importing into Entourage1-866-314-1159
iCal Importing into iCal With iCloud
Importing into iCal Without iCloud
1-866-314-1159
iPhoto Importing into iPhoto 1-866-314-1159
iTunes Importing into iTunes (Windows)
Importing into iTunes (Mac)
1-866-314-1159
Mozilla Firefox Importing into Firefox1-866-314-1159
Microsoft Outlook 2016 Importing into Microsoft Outlook1-866-314-1159
Safari Importing into Safari (Safe)1-866-314-1159

For any additional questions or concerns about a specific program, please check with the vendor of that program.

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Step 4: Exiting Recover Mode
  • The information about exiting Recover Mode only pertains to version 1.x of Carbonite.

You may exit Recover Mode through the Carbonite Preference pane. Leaving Recover Mode will scan your system for any new or changed files and then start your backup

Within the Carbonite Preference pane, click on the Backup Is: drop-down box and select Enabled.

Carbonite 1.x Client: Set Backup is drop-down menu to Enabled

You will receive a pop-up message about leaving Recover Mode. Click Proceed to exit and resume your backup.

Any files that were not restored before resuming your backup and are no longer on your computer (or are on your computer and NOT selected for backup) are kept on the Carbonite servers for up to 30 days before they are removed (if you are on a free trial, they will be removed 15 days after your free trial has expired).

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Step 5: Adjust Power Settings (Optional)

If you had adjusted your power settings to allow the computer to remain on for a quicker restore, you can use the instructions within this section to set them back. The power settings are managed differently depending on which operating system you are using. Please choose your operating system from the list below:

Click the Apple symbol in the menu bar and select System Preferences to open the System Preferences window.

macOS: Click the Apple logo and select System Preferences

In the System Preferences window, click on the Energy Saver icon.

macOS System Preferences: Click Energy Saver

Click the Restore Defaults button to place the settings back to default.

macOS Energy Saver: Restore Defaults

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