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Carbonite Post-Restore Checklist (Mac 1x)

Summary:

This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.

Solution:

The sections below are collapsed. Please click a section title to open / close the appropriate section.

Step 1: Determine if Your Restore is Complete

Once your restore has completed with Carbonite, you will see a pop up from Carbonite indicating the restore is finished. This popup indicates that all of your files have been restored.

Carbonite Client: Carbonite has finished restoring the files you selected.

If you do not see this pop up, your restore is likely still in progress. You can view the progress of your restore through the Carbonite Preference pane. This will show you the percentage of your selected files that has been restored so far.

Click the Apple symbol in the menu bar and select System Preferences to open the System Preferences window.

macOS: Click the Apple logo and select System Preferences

Within the System Preferences window, click on the Carbonite icon.

macOS System Preferences: Click Carbonite

You will see the Carbonite Preferences pane displayed showing the status of your restore in progress.

Carbonite Client: Carbonite Restoring

Note: If you see the backup status when you open the Carbonite Preferences pane, then there is no restore currently taking place.

Step 2: Locate Your Restored Files

If you can't find your files after a restore, you can use your computer's Spotlight search feature to quickly track them down.

This is accomplished by clicking the Magnifying Glass in your menu bar and typing the name of the file or folder you're looking for. Your search results will be populated as you type. Clicking a folder in the results will open it in Finder. If you were looking for a file, it would open with the proper program on your computer, provided the required program is installed on your computer.

macOS Spotlight: Searc iTunes

If your data was restored to an unexpected or unfamiliar location due to differences between the old computer and the new computer, you can drag and drop it to a more suitable location.

Any files that were not restored and are no longer on your computer (or are on your computer and not selected for backup) are kept on the Carbonite servers for 30 or 60 days before they are removed.macOS Finder: Dragging and dropping files from Downloads to Documents

If you need help moving your restored data, we recommend contacting Apple Support or a local computer technician.

If any errors were encountered with the restore, they will be listed in a Carbonite Restore Errors file.

Step 3: Importing Your Restored Files

Carbonite's first priority is the safe retention and return of your personal data files. Our support staff is fully engaged in this focus to provide the best service we possibly can for all of your Carbonite-related needs. For certain programs, it may be necessary to perform additional steps to import restored data before that data will be accessible. These steps are outside of our expertise, but you can contact Apple Support or a local computer technician.

If you prefer to complete these steps yourself, you can access self-service instructions for importing data into each of the programs listed below by clicking the appropriate link in the Carbonite Instructions column:

Program Carbonite Instructions
Apple Address Book Importing into Address Book
Apple Mail Importing into Apple Mail
Apple Calendar Importing into Apple Calendar with iCloud
Importing into Apple Calendar without iCloud
Apple Photos Importing into Apple Photos
iTunes Importing into iTunes
Mozilla Firefox Importing into Firefox
Microsoft Outlook 2016 Importing into Microsoft Outlook
Safari Importing into Safari

For any additional questions or concerns about a specific program, please check with the vendor of that program.

Step 4: Exiting Recover Mode

Recover Mode through the Carbonite Preference pane. Leaving Recover Mode will scan your system for any new or changed files and then start your backup.

Within the Carbonite Preference pane, click on the Backup Is: drop-down box and select Enabled.

Carbonite Client: Set Backup is drop-down menu to Enabled

You will receive a pop-up message about leaving Recover Mode. Click Proceed to exit and resume your backup.

Any files that were not restored and are no longer on your computer (or are on your computer and not selected for backup) are kept on the Carbonite servers for 30 or 60 days before they are removed.

Step 5 (Optional): Adjust Power Settings

If you had adjusted your power settings to allow the computer to remain on for a quicker restore, you can use the instructions within this section to set them back.

Click the Apple symbol in the menu bar and select System Preferences to open the System Preferences window.

macOS: Click the Apple logo and select System Preferences

In the System Preferences window, click on the Energy Saver icon.

macOS System Preferences: Click Energy Saver

Click the Restore Defaults button to place the settings back to default.

macOS Energy Saver: Restore Defaults
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