Carbonite Support > Hibernation and Sleep Mode

Hibernation and Sleep Mode

Summary:

You need to configure your Windows hibernation and sleep settings so Carbonite's connection to your computer is not disrupted during a backup or restore.

Carbonite automatically changes your Windows power settings during the initial backup. These settings prevent the computer from going to sleep so Carbonite can back up your files without interruption. After the initial backup completes, Carbonite reverts these settings, and it will back up additional files as long as your computer does not enter a sleep or hibernation setting.

This article applies to:

Carbonite Plans Products Platforms
Basic, Plus, Prime, Core, Power, and Ultimate(Not sure?) Safe and Safe Pro (Not sure?) Windows - View the Mac article

Solution:

The sections below are collapsed. Please click a section title to open / close the appropriate section.

Windows 11

  1. Click the magnifying glass to the right of your Start Menu at the bottom of the screen and search for "Power & Battery."
  2. Under Sleep, set this to Never, and then press Save Changes.

Windows 10

  1. Click the Search bar next to the Start Menu and type power.
  2. Click Edit power plan in the search results.
    Power Options in Start Menu Search Results
  3. Under Choose or customize a power plan, click Change plan settings for whichever plan you have selected.
    Power Options Properties: Change Plan
  4. For the setting entitled Put the computer to sleep, select Never. Once changed click Save changes and close the Control Panel.Power Options Properties Window: Sleep and Save

Windows 8

  1. Open the Search charm by pressing the Windows key + F on your keyboard
    • You can also hover your mouse over the top right corner of your computer screen until the Charm bar appears, then click the search icon.
  2. Within the Search charm, type Power Options into the Search field and press Enter on your keyboard.
  3. Click Settings under the Search field and click Power Options in the results panel.
    Hardware and Sound
  4. You will see the Power Options Properties window displayed. Under Select a power plan, click Change plan settings for whichever plan is selected.Power Options Properties: Change Plan
  5. For the setting entitled Put the computer to sleep, select Never. Once changed click Save changes and close the Control Panel.Power Options Properties Window: Sleep and Save

Windows 7

  1. Click the Windows Start button and select Control Panel.
  2. Within the Control Panel, double-click Hardware and Sound.
    Hardware and Sound
  3. Click Power Options to view and edit the power settings on your computer.
    Power Options
  4. You will see the Power Options Properties window displayed.
  5. Under Select a power plan, click Change plan settings for whichever plan you have selected.
    Power Options Properties: Change Plan
  6. For the Put the computer to sleep setting, select Never. Once changed, click Save changes and close the Control Panel.Power Options Properties Window: Sleep and Save

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