Carbonite Support > Moving Carbonite Safe Backup P...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

To continue backing up and restoring files on macOS 10.15 Catalina, Carbonite is required to be updated and granted access to Apple's Full Disk Access for your version of Carbonite. For more information on how to complete these steps, please review the applicable article below.

-Upgrading to macOS 10.15 Catalina with Carbonite (Mac 2x)
-Upgrading to macOS 10.15 Catalina with Carbonite (Mac 1x)

Moving Carbonite Safe Backup Pro to Another Computer

  • This article is for Windows and Mac

You can transfer Carbonite to a different computer after signing in to your account on our website. From there, choose the computer you would like to reinstall and select Reinstall on this computer from the Computer Actions list box.

Sign in to your account at https://account.carbonite.com.

Sign In

If you have signed in as an Administrator, please select your username from the Dashboard.

Portal: User selected

Select Reinstall on this computer from the Computer Actions drop down menu.

Portal: Computer actions; Reinstall on this computer

Click Download Now and follow the instructions to complete the installation. You may be taken through the Restore Manager/Restore Assistant. If you do not wish to restore files to this new computer, please indicate that you do not wish to restore your files and resume your backup. Once reinstalled, you may uninstall from the previous computer if you'll still be using it. Any files not restored to your new computer will be removed from your backup within 60 days.

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