Carbonite Support > Moving Carbonite Safe Backup P...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Please add your Carbonite Mac software to Apple’s Full Disk Access security feature to continue backing up and restoring your files on macOS Mojave. For more information on how to configure this security feature for Carbonite, please use the appropriate link below:

-Configuring Full Disk Access for Carbonite 1.x
-Configuring Full Disk Access for Carbonite 2.x

Moving Carbonite Safe Backup Pro to Another Computer

  • This article is for Windows and Mac

You can transfer Carbonite to a different computer after signing in to your account on our website. From there, choose the computer you would like to reinstall and select Reinstall on this computer from the Computer Actions list box.

Sign in to your account at https://account.carbonite.com.

Sign In

If you have signed in as an Administrator, please select your username from the Dashboard.

Portal: User selected

Select Reinstall on this computer from the Computer Actions drop down menu.

Portal: Computer actions; Reinstall on this computer

Click Download Now and follow the instructions to complete the installation. You may be taken through the Restore Manager/Restore Assistant. If you do not wish to restore files to this new computer, please indicate that you do not wish to restore your files and resume your backup. Once reinstalled, you may uninstall from the previous computer if you'll still be using it. Any files not restored to your new computer will be removed from your backup within 60 days.

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