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Anytime Anywhere Access for Carbonite Safe

  • This article is for Windows and Mac
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Anytime Anywhere Access is intended to be used to perform small restores. You can restore all of your data by installing Carbonite on your computer and using the Restore Manager. You can restore a backed up file with Anytime Anywhere Access in a few simple steps.

  • Downloading files with Anytime Anywhere Access will not remove the file from your Carbonite backup.  You can deselect files from the computer where Carbonite is installed by right-clicking and selecting "Carbonite; Don't back this up."  You can learn more about removing backed up files and our data retention policy here.

How to Access Your Files Using Anytime Anywhere Access

Sign into your account at account.carbonite.com.

Sign In

Click View Files to open Carbonite's Anytime Anywhere Access.

Carbonite Portal: View Files

Locate the file you need to restoreTo download files from Carbonite's servers to your computer. within the list. Anytime Anywhere Access is easily organized into Usernames and Hard drives.

  • Please note that your files will be arranged as they are on your computer.
  • The location of your files will depend on how you've been using your computer.
Anytime Anywhere Access: Select the Username

You can browse the full contents of your backup here. You can also restore or share a handful of files:

  • When downloading multiple files and folders, you can make 200 individual selections per download session.
  • Single files of any size can be individually downloaded.
  • The maximum number of files that can be downloaded at once including files contained within selected folders is 5000.
  • When multiple files are selected, they are combined and compressed in a .zip file. This file cannot exceed 10 GB.
  • For new Carbonite users, you can access your files via Anytime Anywhere Access a few hours after the file has been backed up. For existing computers backed up by Carbonite, changed files will adhere to our 24 hour backup policy so your files will show up a day later in Anytime Anywhere Access. You can learn more about it here.

The sections below are collapsed. Please click a section title to open / close the appropriate section.

Restoring a Single File

You can restore a single file by navigating to the file in your backup and clicking on it.

Click on a folder to display the files and folders within that folder.

To restore a file, click on it. A File Download window will display the progress of the download.

Anytime Anywhere Access: File View
  • If you click on an image file, a preview of the image will be displayed along with the options to download it to your computer.

Save the file to a convenient location.

Anytime Anywhere Access: Saving the file

You have now downloaded the file and can use it normally.

Downloading Multiple Files and Folders

You can also restore more than one file at a time. When you select multiple items to be downloaded, they will be saved in a compressed (zipped) folder. However, you cannot download files and folders if they do not appear on the same screen (e.g. you cannot select a file saved at C:\Work and a folder saved on your Desktop to be downloaded in the same compressed folder).

There are certain limits to the number of selected items, files and sub-folders within a folder and size of the compressed (zipped) folder which can be downloaded through Anytime Anywhere Access. Please see the list below with the limits.

Navigate to the files or folders you wish to download with Anytime Anywhere Access. Select the checkboxes for each of the files you wish to download.

Anytime Anywhere Access: Select Multiple Files

After making your selections, click Download. You will be prompted to save a compressed (zipped) folder to your computer.

Anytime Anywhere Access: Click Download

Save the file to a convenient location.

Anytime Anywhere Access: Saving the file

You can now unzip and access your downloaded files.

Searching Your Backup With Anytime Anywhere Access

If you are having difficulty locating files within your backup, you can search your online backup using Anytime Anywhere Access to easily find and download files.

Type in a file name or file extension into the search box and click the Magnifying Glass (Search Button).

Your results will be found in the list below.

Anytime Anywhere Access: Search for Files

Select any of the files you wish to download by marking the checkbox and click Download to restore the files to your computer.

  • When downloading multiple files and folders, you can make 200 individual selections per download session.
  • Single files of any size can be individually downloaded.
  • The maximum number of files that can be downloaded at once including files contained within selected folders is 5000.
  • When multiple files are selected, they are combined and compressed in a .zip file. This file cannot exceed 10 GB.
Anytime Anywhere Access: Download or Share

Save the file to a convenient location.

Anytime Anywhere Access: Saving the file

You can now unzip and access your files that you have downloaded.

Anytime Anywhere Access Selection and Size Limits
  • When downloading multiple files and folders, you can make 200 individual selections per download session.
  • Single files of any size can be individually downloaded.
  • The maximum number of files that can be downloaded at once including files contained within selected folders is 5000.
  • When multiple files are selected, they are combined and compressed in a .zip file. This file cannot exceed 10 GB.
Difficulty Downloading Single Files

If you are having trouble downloading a single file and it falls into the size limits listed above, please try adding a second small file to the download.

This should get you your original file and the second file as well in a .zip file.

Current Known Issues
  • Click here to read about which files can and cannot be downloaded through Anytime Anywhere Access.
  • Files with special characters (~, \, /, |, :, ?, ", ', >, &, <, *, or extra spaces at the end of a folder name) in the file name or the file path, have been known to cause Anytime Anywhere Access to be unable to locate the file.
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