Remotely Accessing Your Carbonite Safe Files
- This article is for Windows and Mac
You can log into your Carbonite Safe account from any computer to remotely access your files with Anytime Anywhere Access.
Sign into your account with the button below to view a list of your computers that are backed up with Carbonite.
After you log in, use the View files button to remotely browse, search, and restore backed up files from your account.
The backed up files and folders will be organized in your account the same way that they existed on your computer. However, it may take up to 24 hours for new or changed files to appear.
Restoring Files with Anytime Anywhere Access
To restore a copy of the files, follow the instructions below.
- Navigate to the file location(s) within Anywhere Anytime Access.
In this example, we navigated to the user’s Documents folder. You can also use the search bar to type in a file name or file extension.
- Select the checkbox(es) next to the files and folders you wish to download.
- Click Download to begin downloading your files to the computer.
The downloaded files will appear as .ZIP file in the Downloads folder or to the location that you specify on your computer.
Opening Restored ZIP Files
Downloading multiple files from Anytime Anywhere Access at a time will compress the files into a single ZIP file to make the download faster.
You can extract the downloaded file to view all the restored files and folders by doing the following:
- Navigate to the ZIP file in Windows Explorer.
The restored file(s) by default should be in your Downloads folder.
- Right-click the ZIP file and select Extract All.
- Check Show extracted files when complete and click Extract.
You can click Browse… if you want to manually extract the files to a different location on your computer.
After the extraction completes, the restored folders will appear as they appeared in Anytime Anywhere Access.
Restore Selection and Size Limitations
Carbonite's Anytime Anywhere Access feature is best for remotely accessing small amounts of files and folders. It is not intended for complete restores. Depending on the type of download, there are different limitations per session.
|Single Files||Multiple Files and Folders|
|Selection Limitation||5000 selections||200 selections|
|Size Limitation||None||10 GB|
The following file types will be inaccessible via Anytime Anywhere Access:
- Windows Encrypted Files
- Mac Package Files (such as Apple Photos)
Anywhere Anytime Access is unable to load folders with many child files or folders directly in it. If you believe you have over 200 files/folders within a directory and you are unable to view the content of this folder online, we recommend rearranging your file structure to reduce the number of items within a folder.
Restoring Hidden Files
In some cases, you may be unable to locate hidden files when browsing through Anytime Anywhere Access. However, if you know the name of the backed up file, you can search for it and it will appear in the search results for you to restore.
Inactivity Time Out
Anytime Anywhere Access will time out due to inactivity. However, any downloads of files that you initiated will continue if there is no disruption to the internet connection.
You can use the browser’s download manager to view the progress of the restored files.
Deleted Files Alerts
As you explore your backed up files on Anytime Anywhere Access, you may notice deleted file alerts on some of your files. These notices appear based on the Carbonite Safe retention policy.
Currently Unavailable Alert
When attempting to access your files online, you may receive the alert “Carbonite’s Remote File Access is currently unavailable. Please try again later.”
If you receive this alert, Carbonite is performing maintenance and Anytime Anywhere Access may be inaccessible. However, you can use your computer that has Carbonite installed to restore files (Mac) or try again in 24 hours or later.
After the maintenance completes, your access to the backup through Anytime Anywhere Access will return to normal.