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Anytime Anywhere Access for Carbonite Safe

  • This article is for Windows and Mac

Anytime Anywhere Access is intended to be used to perform small restores. You can restore all of your data by installing Carbonite on your computer and using the Restore Manager. You can restore a backed up file with Anytime Anywhere Access in a few simple steps.

The sections below are collapsed. Please click a section title to open / close the appropriate section.

How to Access Your Files Using Anytime Anywhere Access
Click Here To Watch the Video Tutorial
  • Downloading files with Anytime Anywhere Access will not remove the file from your Carbonite backup.  You can deselect files from the computer where Carbonite is installed by right-clicking and selecting "Carbonite; Don't back this up."  You can learn more about removing backed up files and our data retention policy here.

Sign into your account at account.carbonite.com.

Sign In

Click View Files to open Carbonite's Anytime Anywhere Access.

Carbonite Portal: View Files

Locate the file you need to restoreTo download files from Carbonite's servers to your computer. within the list. Anytime Anywhere Access is easily organized into Usernames and Hard drives.

  • Please note that your files will be arranged as they are on your computer.
  • The location of your files will depend on how you've been using your computer.
 
Anytime Anywhere Access: Select the Username
  • If you are running Mac version 2.x, the size of files and folders will not be displayed. If you are unsure about your version, please use these instructions to locate the version of the product you are running.

You can browse the full contents of your backup here. You can also restore a handful of files:

  • When downloading multiple files and folders, you can make 200 individual selections per download session.
  • Single files of any size can be individually downloaded.
  • The maximum number of files that can be downloaded at once including files contained within selected folders is 5000.
  • When multiple files are selected, they are combined and compressed in a .zip file. This file cannot exceed 10 GB.
  • For new Carbonite users, you can access your files via Anytime Anywhere Access a few hours after the file has been backed up. For existing computers backed up by Carbonite, changed files will adhere to our 24 hour backup policy so your files will show up a day later in Anytime Anywhere Access. You can learn more about it here.
Restoring a Single File

You can restore a single file by navigating to the file in your backup and clicking on it.

Click on a folder to display the files and folders within that folder.

To restore a file, click on it. A File Download window will display the progress of the download.

Anytime Anywhere Access: File View
  • If you click on an image file, a preview of the image will be displayed along with the options to download it to your computer.

Save the file to a convenient location.

Anytime Anywhere Access: Saving the file

You have now downloaded the file and can use it normally.

Downloading Multiple Files and Folders

You can also restore more than one file at a time. When you select multiple items to be downloaded, they will be saved in a compressed (zipped) folder. However, you cannot download files and folders if they do not appear on the same screen (e.g. you cannot select a file saved at C:\Work and a folder saved on your Desktop to be downloaded in the same compressed folder).

There are certain limits to the number of selected items, files and sub-folders within a folder and size of the compressed (zipped) folder which can be downloaded through Anytime Anywhere Access. Please see the list below with the limits.

Navigate to the files or folders you wish to download with Anytime Anywhere Access. Select the checkboxes for each of the files you wish to download.

Anytime Anywhere Access: Select Multiple Files

After making your selections, click Download. You will be prompted to save a compressed (zipped) folder to your computer.

Anytime Anywhere Access: Click Download

Save the file to a convenient location.

Anytime Anywhere Access: Saving the file

You can now unzip and access your downloaded files.

Searching Your Backup With Anytime Anywhere Access

If you are having difficulty locating files within your backup, you can search your online backup using Anytime Anywhere Access to easily find and download files.

Type in a file name or file extension into the search box and click the Search button.

Your results will be found in the list below.

Anytime Anywhere Access: Search for Files

Select any of the files you wish to download by marking the checkbox and click Download to restore the files to your computer.

  • When downloading multiple files and folders, you can make 200 individual selections per download session.
  • Single files of any size can be individually downloaded.
  • The maximum number of files that can be downloaded at once including files contained within selected folders is 5000.
  • When multiple files are selected, they are combined and compressed in a .zip file. This file cannot exceed 10 GB.
Anytime Anywhere Access: Download or Share

Save the file(s) to a convenient location.

Anytime Anywhere Access: Saving the file

You can now unzip and access your files that you have downloaded.

Deleted Files Notification

Any files that have been deleted or are no longer on your computer will also be removed from our servers based on our retention policy. A color-coded alert will be displayed below every deleted file, stating: This file was deleted from your computer. It is available for the next XX days, where XX is the number of days remaining before the file is completely removed from our servers.

Anytime Anywhere Access: Deleted Files Alert
  • Files that are still available for restore will be displayed within the list and can be downloaded onto your computer. If a file does not appear within the list, it has most likely been deleted from our servers and is unrecoverable.
Anytime Anywhere Access Selection and Size Limits

Carbonite's Anytime Anywhere Access feature is best for remotely accessing a handful of files. It is not intended to be used for complete restores. A few important things to keep in mind when using Anytime Anywhere Access:

  • When downloading multiple files and folders, you can make 200 individual selections per download session.
  • Single files of any size can be individually downloaded.
  • The maximum number of files that can be downloaded at once including files contained within selected folders is 5000.
  • When multiple files are selected, they are combined and compressed in a .zip file. This file cannot exceed 10 GB.
  • If your internet connection is interrupted while restoring with Anytime Anywhere Access, the download will fail and you will need to restart it.
  • For new Carbonite users, you can access your files via Anytime Anywhere Access a few hours after the file has been backed up. For existing computers backed up by Carbonite, changed files will adhere to our 24 hour backup policy so your files will show up a day later in Anytime Anywhere Access. You can learn more about it here.

Alternatively, a full restore can be performed by installing Carbonite on a new or repaired computer. Once installed, follow the prompts in the Restore Manager (or Restore Assistant / File Recovery on a Mac) to restore your files. If your internet connection is interrupted while restoring with the Carbonite software, the restore will pick up from where it left off when your computer reconnects to the internet.

For detailed steps on performing a complete restore on your computer, please follow the instructions outlined in these Knowledge Base articles:

  • If you are looking to restore a previous version of a backed up file on a PC, please view this Knowledge Base article for additional information.
Difficulty Downloading Single Files

If you are having trouble downloading a single file and it falls into the size limits listed above, please try adding a second small file to the download.

This should get you your original file and the second file as well in a .zip file.

Current Known Issues

Your computer's backed up data will usually become available through Anytime Anywhere Access a few hours after it has been sent to the Carbonite servers. This applies to your initial backup, changed files, and files you mark to be backed up immediately. You cannot access prior versions of any file through Anytime Anywhere Access.

It is important to remember that Carbonite does not back upTo send a copy of your files from your computer to our servers for safe keeping. a new version of any file until your initial back up is complete. Once complete, changed files are backed up once every 24 hours. Changed versions of a file will not be backed up during this 24-hour period unless you ask Carbonite to back up the file immediately. If you change a backed up file and turn off your computer, the new version may not have been immediately uploaded. Therefore, the file will not be available with Anytime Anywhere Access until it is backed up. With Anytime Anywhere Access, you can download up to 10GB worth of files at a time. You can select up to 200 items per download session (up to 5000 total files within all folders selected). Single files of any size can be individually downloaded.

If you want to back up a file immediately on a PC (and make it available for Anytime Anywhere Access), right-click it and select Carbonite; Back up this file as soon as possible. When the colored status dot on the file changes back to green, the file will be available in Anytime Anywhere Access within an hour.

  • Mac Resource Files will appear in the file list of Anytime Anywhere Access but cannot be downloaded.

The following file types will be neither accessible nor visible via Anytime Anywhere Access:

  • Windows Encrypted Files
  • Mac Package Directories (such as the application packages in the Applications folder)
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