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Viewing and Downloading Your Carbonite Safe Files

Summary:

You can log into your Carbonite Safe account from any computer to view and download your files with Anytime Anywhere Access.

The backed up files and folders will be organized in your account the same way that they existed on your computer. However, it may take up to 24 hours for new or changed files to appear.

This article applies to:

Carbonite Plans Products Platforms
Basic, Plus, and Prime (Not sure?) - View the Carbonite Safe Backup Pro article Safe Portal

Solution:

Sign into your account with the button below to view a list of your computers that are backed up with Carbonite.

View Files

After you log in, use the View files button to remotely browse, search, and download backed up files from your account.

To download a copy of the files, follow the instructions below.

  1. Navigate to the file location(s) within Anywhere Anytime Access.
    In this example, we navigated to the user’s Documents folder. You can also use the search bar to type in a file name or file extension.
    Anytime Anywhere Access: View Backed Up Files
  2. Select the checkbox(es) next to the files and folders you wish to download.
    Anytime Anywhere Access: Select Files for Download
  3. Click Download to begin downloading your files to the computer.
    Anytime Anywhere Access: Click Download
Please ensure that your browser remains open during the download process to avoid interruption. If your internet connection is interrupted, the download will fail and you will need to restart it. However, logging out of your Carbonite account after initiating a download will not stop files from being downloaded.

The downloaded files will appear in the Downloads folder as a ZIP file which you can open after the download completes.

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