Carbonite Support > Opening Downloaded ZIP Files

Opening Downloaded ZIP Files


After downloading files from your account, you can extract the compressed ZIP file to open your files as they appeared in Anytime Anywhere Access.

This article applies to:

Carbonite Plans Products Platforms
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?) Safe and Safe Pro (Not sure?) Windows


  1. Navigate to the ZIP file in Windows Explorer.
    • The restored file(s) by default should be in your Downloads folder.
  2. Right-click the ZIP file and select Extract All.
    Windows File Explorer: Right-Click on the ZIP file and select Extract All
  3. Check Show extracted files when complete and click Extract.
    • You can click Browse… if you want to manually extract the files to a different location on your computer.
      Windows File Explorer: Show files when complete and Extract

After the extraction completes, the downloaded folders will appear as they did in Anytime Anywhere Access.

Windows File Explorer: View Restored Files