Carbonite Support > Message: “Carbonite is trying ...

Message: “Carbonite is trying to add a new helper tool”

Summary:

During a Carbonite install or update, a window appears that says “Carbonite is trying to add a new helper tool” and entering your Carbonite password does not allow you to install the app.

This article applies to:

Carbonite Plans Products Platform Version
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?) Safe and Safe Pro (Not sure?) Mac 2.x (Not sure?) - View the 1.x article

Cause:

This is an Apple message that requires your Mac password to allow.

Solution:

Enter your Mac password to finish installing the Carbonite application.

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