Message: “Carbonite is trying to add a new helper tool”
Summary:
During a Carbonite install or update, a window appears that says “Carbonite is trying to add a new helper tool” and entering your Carbonite password does not allow you to install the app.
This article applies to:
Carbonite Plans | Products | Platform | Version |
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?) | Safe and Safe Pro (Not sure?) | Mac | 2.x (Not sure?) - View the 1.x article |
Cause:
This is an Apple message that requires your Mac password to allow.
Solution:
Enter your Mac password to finish installing the Carbonite application.