Known Issue: Carbonite Install Fails at “Registering…” (Mac 2x)

Summary:

Carbonite fails to install at the “Registering…” step.

Cause:

The computer name may have special characters that prevent Carbonite from registering the device properly to install the application.

Examples include:

• Non-accented alphanumeric characters (A-Z, a-z, and 0-9)
• Spaces ( )
• Dashes (-)
• Underscores (_)

This article applies to:

Carbonite Plans	Products	Platforms
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?)	Safe and Safe Pro (Not sure?)	Mac

Solution:

1. Open the Apple logo menu and select System Preferences…
   
   
2. Click Sharing.
   
   
3. Within the Computer Name field, update the name of your computer so it does not include any special characters.
4. Restart your computer.
5. Attempt to reinstall Carbonite.