Known Issue: Carbonite Install Fails at “Registering…” (Mac 2x)

Summary:

Carbonite fails to install at the “Registering…” step.

Cause:

The computer name may have special characters that prevent Carbonite from registering the device properly to install the application.

Examples include:

• Non-accented alphanumeric characters (A-Z, a-z, and 0-9)
• Spaces ( )
• Dashes (-)
• Underscores (_)

Solution:

1. Open the Apple logo menu and select System Preferences…
   
   
2. Click Sharing.
   
   
3. Within the Computer Name field, update the name of your computer so it does not include any special characters.
4. Restart your computer.
5. Attempt to reinstall Carbonite.

Related Articles: