Carbonite Support > Determining the Status of Your...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Determining the Status of Your Backup

You can check the status of your backup through the Carbonite application. Double-click the Carbonite icon on your desktop.

Carbonite Icon

This will open the Carbonite application to the Status page.

Carbonite application

Your backup status will be one of the following:

  • Preparing to back up - Carbonite is scanning your hard drive(s) for files that have been created or changed within the last 24 hours and getting them ready for backup.
  • Backing up your computer - Your files are now being backed up to the Carbonite servers.
  • Your files are safely backed up - Any new or changed files in your backup have been successfully uploaded to the Carbonite servers.
  • Backup is paused - Your backup has been paused according to a schedule or it has been paused through the Carbonite application.
  • Your backup is paused while in Recover Mode - State for restoring files to your computer where no changes to your backup will take place.
Error Messages and Troubleshooting Information
  • Your backup is out of date - Restarting your computer should resolve this. If your backup is still out of date after restarting, please reinstall Carbonite Safe by following the instructions linked below:
  • Page cannot be displayed - When you get this error message, you can resolve it by restarting the Carbonite UI.
  • Waiting for an internet connection - This message is displayed when Carbonite does not see a connection to the Internet.
    • No changes are made to your backup while you are disconnected from the Internet.
    • If you are intentionally disconnected from the Internet, then no action is needed; once you reconnect, Carbonite will update automatically.
    • If you're able to access the Internet (i.e. you can browse web pages or check your email) but Carbonite says that it's Waiting for an Internet connection, try rebooting your computer.
  • Why are there files always pending backup? - Some files are always changing as you use your computer. These are normally unimportant data files stored in folders that Carbonite backs up by default.
    • Clicking Back up now from the Backup settings page will back up your files right away.
  • Backup Stopped - Subscribe now - Your trial or subscription has expired.
    • To continue backing up your files, you will have to purchase or renew your subscription.
  • Backup Errors - If your backup is not progressing, please check your backup connections and selection.
Support Videos

Click the video below for the Safe Pro Video

Click the video below for the Safe Video

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