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Renewing Your Carbonite Safe Subscription

Summary:

You can renew your Carbonite Safe subscription to continue backing up your files.

Renewal Prices Per Computer Carbonite Safe Plans
Basic Plus Prime
1 Year Subscription $83.99 $119.99 $149.99
2 Year Subscription $159.58 $227.98 $284.98
3 Year Subscription $226.77 $323.97 $404.97

This article applies to:

Carbonite Plans Products Platforms
Basic, Plus, and Prime (Not sure?) Safe (Not sure?) - View the Safe Pro article Portal

Solution:

Renewing a Subscription Before it Expires

  1. Sign into your account at https://account.carbonite.com.
  2. From the backup you want to renew, click Options > Renew / Upgrade.
    From the options dropdown, click Renew / Upgrade
    • If you’d like to choose a different Carbonite Safe plan or subscription length, click Change plan. When you are ready, click Continue to Billing to review your order.
  3. From here, you can pay with the existing card or click Replace selected card to enter your new credit card information.
    Click Replace selected card
  4. Click Complete my purchase to finalize your purchase.

Once your purchase has been completed successfully, you will be shown a printable receipt of your purchase. If you upgraded your subscription, please reinstall Carbonite to ensure that you have access to the correct features.

Renewing an Expired Subscription

  1. Sign into your account at https://account.carbonite.com.
  2. From the backup you want to renew, click Renew Now.
    click Renew now
  3. On the Invoice Details page, click Renew Now.
    click Renew now or Edit Payment Info
    1. Click Edit Payment Info instead if you need to update your credit card information first.
    2. Within the Add Payment Methods page, fill out the required fields and click Next.
  4. After clicking Renew Now, you will be redirected back to the Subscriptions page with a green banner indicating that your renewal was successful.

If you upgraded your subscription, please reinstall Carbonite to ensure that you have access to the correct features.

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