Storage of Data After Expiration

Summary:

Carbonite keeps your backed up data for a limited time after a failed automatic renewal or expiration date in case you need more time to renew.

This article applies to

Carbonite Plans	Products	Platforms
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?)	Safe and Safe Pro (Not sure?)	Windows and Mac

Solution:

The table below details when the Carbonite grace period ends for failed automatic renewals and expired subscriptions. After this grace period ends, Carbonite will permanently remove your backed up data and you will need to purchase a new subscription and start the backup over again.

Plan Segment	Plan	Failed Automatic Renewal Grace Period	Expired Subscription Grace Period
Carbonite Safe	Safe Trial	N/A	15 days
	Safe Basic	30 days	30 days
	Safe Plus
	Safe Prime
Carbonite Safe Backup Pro	Safe Pro Trial	N/A
	Safe Core	60 days
	Safe Power
	Safe Ultimate

To avoid data loss, please renew your Carbonite subscription before the grace period ends. After you renew, you can resume backing up and restoring your files as normal.

*A great way to know if a payment has failed is by going into your Carbonite account and confirming if there is an outstanding balance. Outstanding balances indicate auto renewal failures.