Carbonite Support > Manually Uninstalling (Mac 2x)

To continue backing up and restoring files on macOS 10.14 Mojave or greater, Carbonite needs to be granted access to Apple’s Full Disk Access. For more information on how to complete these steps, please review the article below.

-Configuring Full Disk Access for Carbonite (Mac 2x)

Manually Uninstalling (Mac 2x)

If you have trouble uninstalling Carbonite from within the Carbonite User Interface, you can delete Carbonite's files from your computer to uninstall it manually.

Before uninstalling Carbonite, restart your computer using the Apple icon in your menu bar.

Restart Your Computer

After your computer restarts, control-click on Finder (within the dock) and select Go to Folder.

Control-click the finder icon

Within the Finder window, type /Library/Application Support/ and click Go.

Go to the Library/Application Support folder

Within the Application Support folder, move the Carbonite folder to the Trash.

Remove the Carbonite Folder

Go back to the Library folder and open the LaunchDaemons folder. Within the LaunchDaemons folder, move com.carbonite.installhelper.plist, com.carbonite.launchd.daemon.plist, com.carbonite.launchd.monitor.plist and com.carbonite.launchd.watcher.plist to the Trash.

Macintosh HD/Library/LaunchDaemons

Go back to the Library folder and open the Preferences folder. Within the Preferences folder, move com.carbonite.carbonite.plist to the Trash.

Macintosh HD/Library/Preferences

Go back to the Library folder and open the PrivilegedHelperTools folder. Within the PrivilegedHelperTools folder, move com.carbonite.installhelper to the Trash.

Macintosh HD/Library/PrivilegedHelperTools

Navigate to the Applications folder and move Carbonite to the Trash.

Remove the Carbonite Folder

Restart your computer one more time using the Apple icon in your menu bar. After your computer restarts, you can install Carbonite again.

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