Carbonite Support > Manually Uninstalling (Mac 1x)

To continue backing up and restoring files on macOS 10.14 Mojave or greater, Carbonite needs to be granted access to Apple’s Full Disk Access. For more information on how to complete these steps, please review the article below.

-Configuring Full Disk Access for Carbonite (Mac 1x)

Manually Uninstalling (Mac 1x)

If you have trouble uninstalling Carbonite from within the Carbonite Preference pane, you can delete Carbonite's files from your computer to uninstall it manually.

Before uninstalling Carbonite, restart your computer using the Apple icon in your menu bar.

Restart Your Computer

After your computer restarts, control-click on Finder (within the dock) and select Go to Folder.

Control-click the finder icon

Within the Finder window, type /Library/Application Support/ and click Go.

Go to the Library/Application Support folder

Within the Application Support folder, move the Carbonite folder to the Trash.

Remove the Carbonite Folder

Go back to the Library folder and open the Contextual Menu Items folder. Within the Contextual Menu Items folder, move CarboniteCMM.bundle to the Trash.

Remove teh Carbonite files

Go back to the Library folder and open the LaunchAgents folder. Within the LaunchAgents folder, move com.carbonite.launchd.carbonitealerts.plist and com.carbonite.launchd.carbonitestatus.plist to the Trash.

Remove the Carbonite files

Go back to the Library folder and open the LaunchDaemons folder. Within the LaunchDaemons folder, move com.carbonite.launchd.carbonitedaemon.plist to the trash.

Remove the Carbonite files

Go back to the Library folder and open the PreferencePanes folder. Within the PreferencePanes folder, move Carbonite.prefPane to the Trash.

Remove the Carbonite files

Go back to the Library folder and open the Preferences folder. Within the Preferences folder, move com.carbonite.daemon.plist and com.carbonite.daemon.plist.lockfile (on macOS 10.7 Lion only) to the Trash.

Remove the Carbonite files

Restart your computer one more time using the Apple icon in your menu bar. After your computer restarts, you can install Carbonite again.

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