Carbonite Support > Backup Overdue for Carbonite S...

To continue backing up and restoring files on macOS 10.14 Mojave, Carbonite needs to be granted access to Apple’s Full Disk Access. For customers running macOS 10.15 Catalina, Carbonite also needs to be updated to a compatible version. For more information on how to complete these steps, please review the applicable articles below.

-Upgrading to macOS 10.15 Catalina with Carbonite (Mac 1x)
-Configuring Full Disk Access for Carbonite (Mac 1x)

Backup Overdue for Carbonite Safe Backup Pro (Mac 1x)

If your backup is not progressing normally, reboot your computer. Rebooting often resolves minor issues and allows Carbonite to connect to our servers. When the computer powers back on, allow all startup processes to complete before attempting to open and check Carbonite. If your backup doesn't resume after rebooting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.

If your backup is overdue and not progressing, we suggest that you uninstall and reinstall the Carbonite program on your computer.

You can uninstall the Carbonite program from within the Carbonite Preference pane. Once the Carbonite Preference pane is open, you can disable Carbonite and gain access to the uninstall button.

If you are having problems accessing your Carbonite Preference pane, you can manually uninstall Carbonite from your computer by removing the individual files that make up the program.

Click the Apple symbol in the menu bar and select System Preferences to open the System Preferences window.

From the Apple menu, select System Preferences.

Within the System Preferences window, click on the Carbonite icon.

Within System Preferences, click the Carbonite padlock to open Carbonite 1.x

You will see the Carbonite Preference pane displayed.

Carbonite 1.x interface

Within the Backup Is: drop-down menu select Disabled.

Click the drop-down menu to set the backup to the disabled status
If you are unable to select Disabled, you first need to select Enabled.

When you disable Carbonite you will see a Security Login Box displayed. Type your login information in the spaces provided and click OK.

Type You Mac password and click OK.

The login information is what you use to log into your computer, not Carbonite. Carbonite will now be disabled and the Uninstall... button will now be displayed.

Click Uninstall, and you will once again be asked to type your login information. Once you click OK, Carbonite will then be uninstalled.

Click Uninstall.

Reinstalling Carbonite will download and register the program on your computer.

  1. From the computer you wish to reinstall, sign into your account at https:/account.carbonite.com or with the button below.

    Sign In

  2. After you log in, select Reinstall on this computer from the Computer Actions dropdown menu of the desired computer.
    From the Computer Actions column, click Select an action and click Reinstall on this computer
  3. On the next page, click Download Now and follow the instructions to complete the installation.

After the installation completes, Carbonite should reconnect to our servers and your backup should continue.

Feedback