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Requesting a Courier Recovery Drive for Carbonite Safe

Courier Recovery allows you to receive a shipped copy of your Carbonite backed up files on an external hard drive. Courier Recovery is only available to Carbonite Safe subscribers who live in the United States.

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Pricing and Details

There is a fee each time you request a Courier Recovery drive for a backed up computer. For full pricing details, please see the table below.

Plan Hard Drive Size Cost Per Computer Expedited Shipping Non-Returned Cords Non-Returned Drives
Safe Basic and Plus Less than 3 TB $99.99* Included $10 $129.99
Greater than 3 TB $99.99* Included $10 $300
Safe Prime Less than 3 TB $9.99* $19.99 $10 $129.99
Greater than 3 TB $9.99* $19.99 $10 $300

*An additional $30 will be charged if the Courier Recovery external hard drive needs to be re-shipped.

Customers who manage their own private encryption key must upload the private key before they are able to request Courier Recovery.

At the time of delivery, it is required that you sign for the package.

Once you receive the recovery drive, please copy the files to your computer and return the drive within 21 days of the receipt to avoid the non-returned drive fee.

  • Note: The Date Modified will be displayed as the date that your files were restored to the Courier Recovery drive.

Drives will ship with a cord that has a standard USB-A connector, like the one shown below:

Example standard USB-A connector

If your computer does not have any USB-A ports, you will need to acquire a connection adapter to an applicable data port on your computer (example: USB-A to USB-C adapter).

How to Access Courier Recovery Service

You can access the Courier Recovery service from within your Carbonite account when you need to restore files.

Before requesting Courier Recovery, please uninstall Carbonite for Windows or uninstall Carbonite for Mac to prevent changes to your backup. Failure to do so could cause damage to your backup and prevent the full restoration of your files.

Sign into your Carbonite account at https://account.carbonite.com.

Sign In

Once signed in to your account, click Get files back for the computer with which you wish to use the Courier Recovery service.

Click Restore

Choose Send my files to me on an external hard drive. To access the Courier Recovery service, click the Next button.

Select Send my files to me on an external hard drive and click Next

On the next screen that appears, you will be required to enter your contact and shipping information. You will also be able to select a computer for recovery, specify your desired shipping method, and select a credit card on file to charge the Courier fee to. If you do not have a credit card on file, you will be required to enter your credit card details before submitting a request.

Select a computer to restore, shipping (for Prime subscriptions), and a card on file to use for the Courier Recovery fee

Once all required information has been entered, click Submit Case to submit your recovery request.

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