Requesting a Courier Recovery Drive for Carbonite Safe
- This article is for Carbonite Safe - View the Carbonite Safe Backup Pro article
Courier Recovery allows you to receive a shipped copy of your Carbonite backed up files on an external hard drive. Courier Recovery is only available to Carbonite Safe subscribers who live in the United States.
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There is a fee each time you request a Courier Recovery drive for a backed up computer. For full pricing details, please see the table below.
|Plan||Hard Drive Size||Cost Per Computer||Expedited Shipping||Non-Returned Cords||Non-Returned Drives|
|Safe Basic and Plus||Less than 3 TB||$99.99*||Included||$10||$129.99|
|Greater than 3 TB||$99.99*||Included||$10||$300|
|Safe Prime||Less than 3 TB||$9.99*||$19.99||$10||$129.99|
|Greater than 3 TB||$9.99*||$19.99||$10||$300|
*An additional $30 will be charged if the Courier Recovery external hard drive needs to be re-shipped.
Customers who manage their own private encryption key must upload the private key before they are able to request Courier Recovery.
At the time of delivery, it is required that you sign for the package.
Once you receive the recovery drive, please copy the files to your computer and return the drive within 21 days of the receipt to avoid the non-returned drive fee.
- Note: The Date Modified will be displayed as the date that your files were restored to the Courier Recovery drive.
Drives will ship with a cord that has a standard USB-A connector, like the one shown below:
If your computer does not have any USB-A ports, you will need to acquire a connection adapter to an applicable data port on your computer (example: USB-A to USB-C adapter).
You can access the Courier Recovery service from within your Carbonite account when you need to restore files.
Sign into your Carbonite account at https://account.carbonite.com.
Once signed in to your account, click Get files back for the computer with which you wish to use the Courier Recovery service.
Choose Send my files to me on an external hard drive. To access the Courier Recovery service, click the Next button.
On the next screen that appears, you will be required to enter your contact and shipping information. You will also be able to select a computer for recovery, specify your desired shipping method, and select a credit card on file to charge the Courier fee to. If you do not have a credit card on file, you will be required to enter your credit card details before submitting a request.
Once all required information has been entered, click Submit Case to submit your recovery request.