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Requesting a Courier Recovery Drive for Carbonite Safe


You can request Courier Recovery to receive a copy of your backed up files on an external hard drive.

Carbonite Plan Price Per Incident Price for Expedited Shipping
Basic $99.99 Included
Plus Included
Prime $9.99 $19.99

This article applies to:

Carbonite Plans Products Platforms
Basic, Plus and Prime (Not sure?) Safe (Not sure?) – View the Safe Pro article Windows and Mac


Before requesting Courier Recovery, please uninstall Carbonite for Windows or uninstall Carbonite for Mac to prevent changes to your backup. Failure to do so could cause damage to your backup and prevent the full restoration of your files.
  1. Sign into your Carbonite account at or with the button below.

Sign In

  1. For the computer you wish to restore, click Get files back.
    Click Get files back on the computer you wish to restore
  2. Choose Send my files to me on an external hard drive and click Next.
  3. Enter your shipping information and select a computer for recovery.
  4. If you plan to restore to a Mac with an Apple M1 chip, please reply to the automated email to let the Courier Recovery Specialist know. They will format the drive to make it compatible with your Mac.

At the time of delivery, you are required to sign for the package. When you plug in the USB-A external hard drive to your computer, you can copy the files to your computer. Please return the drive within 21 days of the receipt to avoid the non-returned drive fee.

Unreturned Fees

Carbonite will charge you for unreturned cords and external hard drives.

Carbonite Plan Price for Non-Returned Cords Price for Non-Returned Drives
Basic $10 Less than 3TB: $129.99

Greater than 3TB: $300

An additional $30 will be charged if the Courier Recovery external hard drive needs to be re-shipped.