Carbonite Support > Signing Into Your Carbonite Ac...

Signing Into Your Carbonite Account


You can sign into your Carbonite account to install the products and manage your account information.

This article applies to:

Carbonite Safe Plans Products Platforms
Safe Basic, Safe Plus, Safe Prime, Safe Core, Safe Power, and Safe Ultimate Safe, Safe Pro, CSSB, and Webroot SecureAnywhere Portal


  1. On your computer, go to
  2. Accept all, Reject all, or customize your cookie preferences in the bar at the bottom of the page if prompted. You will not be able to click in the window until you do so.
  3. Enter your Carbonite email address and password.
  4. Check I’m not a robot.
    1. Select all the images corresponding to the generated topic.
    2. When none remain, click Verify to complete the challenge.
  5. Click Sign in.
  6. If you enabled 2-Step Verification, enter the Security code that was sent to your phone and click Submit my code.